Team Leader, Customer Experience & Outreach

CB2; Coral Gables (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

CB2 is seeking a Team Leader, Customer Experience & Outreach to guide a designated team, balance workload, and support development with the Assistant Store Leader. The role emphasizes coaching, hands-on leadership on the sales floor, and ensuring excellent customer service through policy adherence and sales focus.

The ideal candidate has 1+ years in customer service or retail leadership, strong communication, and the ability to thrive in a fast-paced store environment with flexible hours,

Qualifications

• 1+ years customer service or retail leadership experience.
• Strong communication and interpersonal skills.
• Ability to coach and develop associates on product knowledge and customer service.

Responsibilities

• Lead designated team and manage associate workload with the Assistant Store Leader.
• Coach associates on performance and provide timely feedback.
• Support performance and development for the team to encourage growth.
• Train and develop associates on product knowledge and selling, customer service, and policies.
• Model loss prevention, safety guidelines, and company procedures.
• Promote sales while acting as Leader On Duty (LOD).
• Communicate business results and customer feedback with leadership.
• Ensure gracious, quick, and efficient service on the sales floor.

Skills

Communication

Organization

Problem solving

Execution

Customer service

Education

Experience in retail leadership

Tools

Microsoft Office

Google applications

Job description

A Day in the life as a Team Leader, Customer Experience & Outreach...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What You'll Bring To The Table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends