Outlet 1 Supervisor

NOPSI Hotel; Atlanta, Northern (GA, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

Vacation, Sick & Holiday programs

Pet insurance through ASPCA

Life and disability insurance

Job summary

HEI Hotels and Resorts is seeking a service-oriented team member to assist the Outlet Manager in planning and managing Restaurant, Room Service, and other food and beverage outlets. The role focuses on maintaining high service standards, regulatory compliance, and achieving financial goals.

Responsibilities include supervising servers, coordinating sidework, ensuring cleanliness, training staff, and communicating effectively with the restaurant manager.

Qualifications

• Experience in hotel Food & Beverage operations.
• Strong communication and interpersonal skills.
• Ability to supervise and motivate a service team within a fast-paced setting.

Responsibilities

• Monitor servers and busperson adherence to service standards.
• Supervise guest service and respond to guest needs promptly.
• Assist outlet manager in assigning and checking sidework duties.
• Read daily shift communications and prepare for the next shift.
• Verify floor plan coverage and overall餐厅 cleanliness and setup.
• Ensure liquor policies are followed per state and corporate guidelines.
• Communicate daily with outlet/restaurant manager about events and counts.
• Assist in menu tastings and staff training sessions.
• Provide clear written and verbal directions to staff.
• Adhere to attendance rules and be available for regular shifts.
• Perform other job-related duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Team leadership

POS system

Tools

Point of Sale (POS)

Job description

About Us

Here in the Empire City of the South, Kimpton Sylvan Hotel stands poised between skyscrapers and tree-canopied estates. Originally constructed in 1952, Kimpton Sylvan is newly reimagined as a boutique hotel perfect for business and leisure travelers alike. Its design pays homage to the building’s mid-century roots while looking forward with bold, contemporary art and accents. Of course, design is only the beginning. We’ve brought a taste of the Buckhead experience right inside our walls. Join us at our restaurant, an old-school supper club serving modern takes on continental American classics. Step up to an elevated bar for a signature Old Fashioned. Wander out to our whimsical garden bar for a glass of wine under thick foliage of mature trees. In fact, the arboreal abundance in our back yard inspired the name "Sylvan"—derived from the Latin word "silva," meaning forest. Upstairs, our rooftop bar is a starlit wind-down before retiring to your guestroom. We can’t wait to welcome you to timeless hospitality, Kimpton Sylvan style.

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

• Monitor servers and busperson adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up.
• Check service stands and aisle areas.
• Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Welcome to HEI Hotels and Resorts' Career Page.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.