Server Assistant

The Hotel at Avalon; Atlanta, Northern (GA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Sick Time

Job summary

HEI Hotels and Resorts is seeking hotel service staff to provide exceptional guest experiences at Kimpton Sylvan Hotel in Atlanta. You will greet guests, take and relay orders, and deliver meals with attentiveness and accuracy.

The role requires maintaining professional appearance, teamwork, and knowledge of food and beverage service standards. You will operate the POS system, ensure compliance with alcohol service regulations, and support guests with dessert and beverage offerings while

Qualifications

• Professional appearance and demeanor at all times.
• Willing to pitch in and help teammates.
• Basic knowledge of food & beverage service and etiquette.
• Knowledge of table settings, service ware, and menu items.
• Ability to carry trays up to 30 lbs. and operate beverage equipment.

Responsibilities

• Greet guests warmly and explain specials/promotions.
• Record and repeat guest orders to ensure accuracy.
• Input orders into the POS and communicate with kitchen.
• Deliver orders and beverages to tables timely and accurately.
• Uphold safety and regulatory standards for alcohol service.
• Ensure guest satisfaction and assist with dessert and coffee service.
• Close checks and maintain clean, organized service stations.

Skills

Guest service

Team player

Communication

POS knowledge

Food/beverage knowledge

Safety awareness

Tools

Point of Sale (POS)

Job description

About Us

About Us Here in the Empire City of the South, Kimpton Sylvan Hotel stands poised between skyscrapers and tree-canopied estates. Originally constructed in 1952, Kimpton Sylvan is newly reimagined as a boutique hotel perfect for business and leisure travelers alike. Its design pays homage to the building’s mid-century roots while looking forward with bold, contemporary art and accents. Of course, design is only the beginning. We’ve brought a taste of the Buckhead experience right inside our walls. Join us at our restaurant, an old-school supper club serving modern takes on continental American classics. Step up to an elevated bar for a signature Old Fashioned. Wander out to our whimsical garden bar for a glass of wine under thick foliage of mature trees. In fact, the arboreal abundance in our back yard inspired the name "Sylvan"-derived from the Latin word "silva," meaning forest. Upstairs, our rooftop bar is a starlit wind-down before retiring to your guestroom. We can’t wait to welcome you to timeless hospitality, Kimpton Sylvan style.

Don’t meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description.

We value U.S. military experience.

Compensation

Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.

HEI also provides pet insurance through the ASPCA.

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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