Outlet 1 Host

HEI Hotels & Resorts; Savannah (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation & Paid Time Off

Pet Insurance

401(k) with company match

Hotel room discounts

Job summary

The Kimpton Brice Hotel in Savannah, GA, part of HEI Hotels & Resorts, seeks a friendly host/hostess to create a memorable first impression by greeting guests, guiding seating choices, and coordinating with the dining team.

As a critical first impression, you’ll maintain daily logs, handle reservations, and ensure smooth communication across shifts. This role emphasizes excellent guest service, reliability, and teamwork in a vibrant hotel setting.

Qualifications

• Greet guests warmly and assist with seating arrangements.
• Read and relay reservations and notes accurately to team.
• Maintain a neat and accurate logbook and assist with guest requests.

Responsibilities

• Meet and greet guests as they arrive and offer seating options.
• Escort guests to tables and present menus with a friendly demeanor.
• Read, maintain, and reference logbooks to coordinate between shifts.
• Coordinate reservations and special functions as needed in the dining room.
• Support attendance and be reliable for regular shifts.
• Perform other duties as assigned by management.

Skills

Guest interaction

Communication

Seating guests

Logbook maintenance

Attendance

Job description

About Us

At the Kimpton Brice Hotel, we take a great pride in creating a vibrant and welcoming atmosphere that blends Southern charm with modern sophistication. Our stunning design, luxurious amenities, and highly personalized service are all crafted with one goal in mind- to make every guest feel at home in the heart of Savannah. Savannah's picturesque streets, rich history, and warm hospitality serve as the perfect backdrop for your carrer. With its blend of art, culture, and renowed cuisine, this city is sure to inspire you both inside and outside of the hotel. As part of the Kimpton famiily, you'll join a culture that values creativity, inclusivity, and genuine connections. We believe in cultivating and environment where everyone has the opportunity to thrive and grow, and we're committed to supporting your personal and professional development. Additionally, as an associate at the Kimpton Brice, you 'll enjoy the competitive compensation, benefits , and PTO programs offered by HEI Hotels & Resorts.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Essential Duties and Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.




• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.




• Maintain proper set-up of dining room.




• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.




• Comply with attendance rules and be available to work on a regular basis.




• Perform any other job-related duties as assigned.

Qualifications and Skills

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.




• Ability to remember, recite and promote the variety of menu items.




• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.




• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.




• Ability to establish and maintain effective working relationships with associates, customers, and patrons.




• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.