Outdoor Pursuits Supervisor

Homewood Services LLC; United States; On-site; USD 73,000 - 85,000; Full time

Benefits offered by this job

Winter-Seasonal

Full-time

Exempt

401k plan

Employee meals

Recognition programs

Professional development

Work-family culture

Job summary

Homewood Mountain Resort in Lake Tahoe is seeking an Outdoor Pursuits Supervisor to lead the winter program, supervise guides and instructors, and uphold service standards for members and guests. You will manage safety, staffing, scheduling, and cross-department collaboration, ensuring seamless operations across ski, snowshoe, backcountry, and avalanche education programs.

The role requires strong leadership, a customer-service mindset, and the ability to work flexible hours during peak winter

Qualifications

• Minimum 3 years of experience in a luxury resort setting or related hospitality field.
• Minimum 2 years of direct staff supervision experience.
• Strong knowledge of winter mountain operations; AIARE certification or equivalent strongly preferred.
• First Aid/CPR qualified.
• Previous experience teaching or coaching outdoor activities.
• Previous experience in the guest service industry.

Responsibilities

• Directly supervise winter Outdoor Pursuits staff and ensure adequate daily coverage.
• Conduct performance reviews and manage promotions, corrective action, and terminations with HR.
• Support recruiting and onboarding of winter Outdoor Pursuits staff.
• Run and attend staff daily briefings and participate in duty management schedule.
• Foster a collaborative, team-first culture reflecting service and safety standards.
• Oversee safety program including risk assessments, incident response, and certification tracking.
• Lead programming across ski, snowboard, snowshoe, backcountry, and related activities.
• Perform daily department administration including scheduling, timekeeping, and payroll input.
• Coordinate cross-department with Member Services, Sales & Marketing, and Wellness.

Skills

Staff supervision

Winter mountain operations

First Aid/CPR

Guest service experience

Outdoor activity instruction

Communication skills

Job description

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California. Homewood is seeking an Outdoor Pursuits Supervisor to join the Outdoor Pursuits Department.

Key Responsibilities

Winter Team Leadership & Supervision

• Directly supervise the Outdoor Pursuits Coordinator, Guides, Coaches, Attendants through the winter season, ensuring adequate daily coverage across all activities.
• Conduct performance reviews and manage promotions, corrective action, and terminations for direct reports, in partnership with the Human Resources Team.
• Support recruiting and onboarding of winter Outdoor Pursuits staff, in partnership with the Director of Club Operations and Human Resources.
• Run and attend staff daily briefings, and take part in the duty management schedule.
• Foster a collaborative, team-first culture that reflects Homewood's service and safety standards.

Winter Safety & Risk Management

• Oversee day-to-day execution of Homewood's winter Outdoor Pursuits safety program, including risk assessments, incident response, and certification tracking for all Guides.
• Serve as the on-the-ground point of contact for trip go/no-go calls involving weather, terrain, or avalanche risk, in partnership with the AIARE avalanche program lead, escalating significant risk decisions to the Director of Club Operations.
• Maintain compliance with applicable outdoor recreation safety regulations and insurance requirements.
• Lead post-incident review and documentation, escalating necessary process changes to the Director of Club Operations.

Winter Program & Guest Experience Oversight

• Oversee the daily execution of Homewood's winter Outdoor Pursuits programming, including ski, snowboard, snowshoe, backcountry, and cat and UTV tour offerings, along with the AIARE avalanche education program.
• Maintain working knowledge of all winter activities offered, and be prepared to step in and instruct or guide as needed.
• Monitor guide and staff interactions with members and guests, coaching in real time to uphold Homewood's service standards.
• Respond to and resolve escalated member concerns related to Outdoor Pursuits programming.

Administration & Reporting

• Perform daily department administration, including scheduling, timekeeping, and payroll input for the winter team.
• Support purchase orders and procurement with approval from the Director of Club Operations.
• Track winter operating costs and flag budget concerns to the Director of Club Operations.
• Provide activity and performance reports to the Director of Club Operations as needed.

Cross-Department Coordination & Member Experience

• Partner with Member Services, Sales & Marketing, and Wellness on member events, prospect experiences, and program cross-promotion.
• Uphold and model exceptional member-focused service, setting the standard for the team's daily execution.

Other duties as assigned.

Skills & Qualifications

• Minimum 3 years of experience in a luxury resort setting or related hospitality field.
• Minimum 2 years of direct staff supervision experience required.
• Strong knowledge of winter mountain operations, including ski, snowboard, and backcountry programming; AIARE avalanche certification or equivalent strongly preferred.
• First Aid/CPR qualified.
• Previous experience teaching or coaching outdoor activities.
• Previous experience in the guest service industry.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in winter mountain conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• Winter-Seasonal
• Full-time
• Exempt
• Employer-sponsored 401k
• Employee Meals (Winter Only)
• Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

The Company's good faith estimate of the annual salary it expects to pay for this role is $72,500-$85,000 and is based on applicable and specialized experience and location.

About Us

Located on the west shore of Lake Tahoe, Homewood Mountain Resort is a beloved four-season destination known for its stunning lake views, intimate slopes, and commitment to personalized guest experiences. We pride ourselves on creating a warm, welcoming environment for both guests and employees.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.

Discovery Land Company and all US-based affiliate companies participate in e-Verify. Please see these notices for more information: Right to Work Notice and E-Verify Participation.