Outdoor Pool Attendant: Customer Service & Safety

YMCA of Metro Atlanta; Atlanta (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

The YMCA of Metropolitan Atlanta is seeking an energetic team member to support our outdoor aquatic facilities. This role emphasizes friendly, professional customer service, helping members and guests, and enforcing safety policies to ensure a positive experience for all.

No lifeguard duties are required; you will assist with daily operations, basic maintenance, incident reporting, and training participation.

Qualifications

• Must be at least 15 years of age.
• First Aid, CPR, and AED Certification required within 60 days of employment (YMCA provided).
• Ability to work with diverse groups of people.
• Six months or more of related customer service experience preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• New Hire Orientation, Intro to the Y’s Cause and Culture, I hear you…Service with Care and Living our Cause-Front Line trainings within 90 days of hire date.

Responsibilities

• Professionally communicate instructions to members and guests of the outdoor aquatic facility.
• Smile, greet, and thank all patrons and guest.
• Prevents accidents and allows for the enjoyment of all guests through the fair and consistent enforcement of policies, rules, and regulations governing the conduct of individuals using the aquatic facility.
• Perform first aid when necessary and complete appropriate incident/accident reports.
• Keep aquatic facility clean, including picking up and putting away equipment as well as daily cleaning tasks.
• Attends scheduled staff meetings, staff activities and ongoing trainings.
• Communicates to direct supervisor any concerns, needed repairs, or incidents that may need follow-up.
• Perform other tasks as assigned.

Skills

Customer service

Communication skills

Diversity & inclusion

First aid certification within 60 days

Problem recognition & reporting

Job description

The YMCA of Metropolitan Atlanta is seeking an energetic team member to support our outdoor aquatic facilities. This role emphasizes friendly, professional customer service, helping members and guests, and enforcing safety policies to ensure a positive experience for all.

No lifeguard duties are required; you will assist with daily operations, basic maintenance, incident reporting, and training participation.