Outdoor Park Host & Front Desk — Customer Experience Pro

The Adventure Park; Virginia Beach (VA); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Paid training

Complimentary climbing

Flexible schedule

Job summary

The Adventure Park in Virginia Beach is hiring Park Hosts to greet guests, provide exceptional customer service, and guide visitors through tickets, reservations, and park information. This role is supervised by the Park Operations Assistant Manager and Park Manager.

As a Park Host, you will work on-site with groups and birthday parties, handle retail sales and inventory, assist with weather-related guest management, and help with opening/closing procedures.

Qualifications

• Possess a friendly disposition and professional demeanor at all times.
• Strong communication skills and a kind, patient approach to working with people.
• Reliable with a strong work ethic and personal integrity.
• Attention to detail.
• A passion for working outdoors and the ability to handle all weather conditions.
• Able to quickly and competently pick up new skill sets both in training and on the job while maintaining high quality standards.
• Candidates with background in travel/tourism, service industry, customer service, retail or hospitality are preferred.
• Candidates must be at least 18 years old and able to lift 30 lbs.

Responsibilities

• Provide our guests with an amazing experience!
• Greet and check in guests. Provide general Park information and directions
• Complete ticket sales, reservation reschedules, and account credits according to Park policies
• Work on-site with group and birthday party organizers to provide assistance to groups and parties with advance reservations
• Retail sales and inventory management
• Guest management in the event of a weather closure
• Complete opening and closing procedures
• Assist in Park event set up and coordination as needed
• Upkeep and general cleanliness of retail area, ticket sales area, bathrooms and other customer and staff areas
• Harnessing and de-harnessing guests
• Conducting inventory of customer equipment
• General park duties (mulching, cleaning, trash runs, harness processing, water refills)
• May be cross-trained for shifts in Owl Creek Landing attraction

Skills

Friendly demeanor

Communication skills

Reliable work ethic

Attention to detail

Outdoor enthusiasm

Adaptability

Industry experience helpful

Age requirement 18+ and lift 30 lbs

Job description

The Adventure Park in Virginia Beach is hiring Park Hosts to greet guests, provide exceptional customer service, and guide visitors through tickets, reservations, and park information. This role is supervised by the Park Operations Assistant Manager and Park Manager.

As a Park Host, you will work on-site with groups and birthday parties, handle retail sales and inventory, assist with weather-related guest management, and help with opening/closing procedures.