Outcomes Specialist Quality

Atrium Health; Macon (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Atrium Health seeks a seasoned leader to drive clinical operations improvement across the program and locations. You will oversee the implementation of performance initiatives, coordinate with multiple departments, and promote resource-efficient patient care processes.

The role emphasizes collaboration, education for staff and community groups, and use of evidence-based practices to enhance quality and patient outcomes.

Qualifications

• Master's degree in Business, Nursing or Health Care Administration or related field required with three years' experience in healthcare provider organization.
• RN or other clinical licensure preferred; certification in health care quality or patient safety preferred.

Responsibilities

• Identify and implement innovative techniques and services and outline steps for implementation.
• Lead operational performance improvement projects and align with the program's vision and values.

Skills

Communication skills

Process management

Performance improvement

Evidence-based practice

Time management

Presentation skills

Problem solving

Team facilitation

Business writing

Education

Master's degree (Business, Nursing or Health Care Administration)

Tools

Microsoft Office

Job description

EDUCATION/EXPERIENCE: Master's degree in Business, Nursing or Health Care Administration or a related field required with three years' experience in a healthcare provider organization. Demonstrated leadership/management experience required. Experience with CMS regulations preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Clinical experience preferred. Two years' project management experience preferred. Demonstrates ability to lead and facilitate projects and teams. RN or other clinical licensure preferred, certification in health care quality, patient safety or related regular entity preferred.

Essential Functions

• Identifies and researches innovative techniques /services and outlines the necessary steps to implement changes.
• Responsible for the implementation of operational performance improvement projects for the Program and aligns with the overall vision and values.
• Ensures collaboration and integration of operations with other departmental and MSK services.
• Responsible for the ongoing program management across the continuum and locations, measures compliance with recognized standards of care and achieves operational efficiency, patient satisfaction, quality outcomes, and operational performance goals.
• Identifying and implementing patient care processes and protocols to promote appropriate utilization of resources.
• Participates in identifying needs, planning, developing and implementing educational programs for staff, patients, families and/or community groups to improve the care of patients.
• Promotes and develops personal and professional growth, maintaining professional and clinical knowledge; attends continuing education and in-services as needed. Maintains professional and clinical knowledge, acting as a resource to others.
• Serves as a clinical expert and resource assisting with care for the complex and/or highly specialized patient care situations, seeking processes to reduce length of stay, cost per patient day, and other patient care efficiencies. Assists institutional financial and operational leaders to develop and implement key projects associated with the service to include, but not limited to: Financial Bundles, Quality Bundles and Patient Satisfaction.
• Evaluation of new products, improving processes, promoting quality and safety and patient satisfaction.
• Collects, analyzes, and reports quality data to the orthopaedic department, health system committees, task forces as well as accreditation programs.
• Pursues and maintains pertinent quality certifications by overseeing adherence of quality standards and protocols as well as reporting required metrics. (JCAHO and AJRR)

SKILLS/QUALIFICATIONS

Strong oral and written communication skills with ability to adapt to different audiences. Experience and/or training in process management and process/performance improvement methodologies. Demonstrates use of evidence-based practice to effect quality improvement. Strong time management and multi-tasking skills with ability to prioritize tasks/goals in a timely manner. Effective, strong presentation skills. Strong problem solving, team building and facilitation skills. Knowledge and skill in using computer and network systems with strong background in Microsoft Office programs. Strong analytical and quantitative skills. Solid business writing skill.

WORK ENVIRONMENT

Possible exposure to infections and contagious diseases Occasionally subject to irregular hours Subject to many interruptions Occasional pressure due to multiple calls and inquires. Potential remote role with some in person meetings requested.