Outcome / Product - Manager

EY; Jericho (NY); Hybrid; USD 126,000 - 252,000; Full time

Job summary

EY in the United States is seeking an Outcome / Product Lead who will own ventures from discovery to sustained value, coordinating users, practitioners, designers, engineers, and specialists to define outcomes and measure impact.

This role blends innovation, product management, and business transformation, requiring strong judgment, curiosity, and the ability to turn ambiguity into concrete actions. Travel up to 50% and hybrid office presence are expected.

Qualifications

• Bachelor’s Degree in a relevant field.
• 7-9 years in product management, service innovation, or business transformation initiatives with end-to-end ownership.
• Experience leading multidisciplinary teams without direct authority over every contributor.
• Ability to define outcome measures, baselines, hypotheses, and safeguards against unintended impacts.
• Experience preparing operating owners to sustain delivery and track benefits.
• This role requires up to 50% travel and hybrid office attendance.

Responsibilities

• Own the product vision, outcome hypothesis, priorities, roadmap, and scope from discovery through sustained value.
• Frame problems with users and practitioners, establishing baselines, success measures, assumptions, risks, and a learning window.
• Lead research, prototypes, and experiments to test key assumptions and inform investments.
• Align multidisciplinary partners and elevate decisions beyond authority.
• Collaborate with Product Insights to measure outcomes and decide on continuing or scaling.
• Prepare business and service owners to sustain adoption, funding, and benefits after transfer.

Skills

Product judgment

Curiosity

User research integration

Communication and influence

AI-enabled products understanding

Education

Bachelor's Degree

Job description

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

Most product roles build software. This one transforms businesses. As Outcome / Product Lead, you will own a meaningful venture from problem discovery through lasting business value, bringing users, practitioners, designers, engineers, and specialists together around a clear outcome.

This role sits at the intersection of innovation, product management, and business transformation. You will lead ventures from discovery through scale, bringing together practitioners, users, designers, engineers, and specialists to solve high-value problems. The role is distinctive because success is measured by meaningful changes in how people work, not by delivering features alone. It is suited to a leader who values outcomes over outputs and can turn ambiguity into lasting impact.

About Challenger

Challenger is a new EY program focused on building the firm’s next generation of services. It pursues opportunities where AI enables a fundamentally different service and way of delivering it, including rethinking existing offerings and developing new ones. Small, dedicated teams build and test ideas in real conditions. Solutions that demonstrate clear business value and operational readiness transition to the business for adoption and scale.

Challenger Core develops and maintains the shared technology, methods, and risk and quality guardrails that support this work. Each team contributes reusable tools and practices, helping make the next service faster and less costly to build.

Your key responsibilities

• Own the product vision, outcome hypothesis, priorities, roadmap, and scope from discovery through sustained value.
• Frame problems with users and practitioners, establishing baselines, success measures, assumptions, risks, and a clear window for learning.
• Lead research, prototypes, and experiments that test the most important assumptions and inform investment decisions.
• Align multidisciplinary partners, respect specialist approval rights, and elevate decisions beyond your authority.
• Partner with Product Insights to measure outcomes, surface unintended effects, and recommend whether to continue, pivot, stop, or scale.
• Prepare business and service owners to sustain adoption, support, controls, funding, and benefits after transfer.

Skills and attributes for success

• Strong product judgment, with the ability to turn ambiguity into clear priorities and practical experiments.
• Curiosity to challenge conventional thinking, cut through complexity, and focus effort on the highest-value opportunities.
• Ability to integrate user research, operational insight, and data while communicating uncertainty honestly.
• Clear communication and influence across executives, practitioners, and technical teams.
• Understanding of AI-enabled products, accessibility, responsible AI, human oversight, and service reliability.

To qualify you must have

• Bachelor’s Degree in a relevant field of study.
• 7-9 years in product management, service innovation, or business transformation initiatives, including ownership from discovery through adoption and measurable business impact.
• Ownership of a product, service, or transformation from discovery through adoption and measurable improvement.
• Evidence of using research, data, and experiments to change direction and prioritize value.
• Experience leading multidisciplinary teams without direct authority over every contributor.
• Ability to define outcome measures, baselines, hypotheses, and safeguards against unintended impacts.
• Experience preparing operating owners to sustain delivery, manage risk, and track benefits.
• This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Ideally, you’ll also have

• Experience redesigning end-to-end services, professional workflows, or employee experiences.
• Product leadership in generative or agentic AI, automation, or knowledge products.
• Experience in regulated or complex enterprise environments, including benefits realization and operational transition.

We welcome exceptional candidates from product, service design, operations, transformation, policy, domain, and entrepreneurial backgrounds; no particular degree or certification is required.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $151,200 to $252,100
• Bay Area California offices – $157,600 to $262,600
• All other offices locations in the US, including Sacramento – $125,900 to $231,100
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].