Outbound Specialist

Sword Health, Inc.; Northern (KY); Hybrid; USD 46,000 - 73,000; Full time

Benefits offered by this job

Comprehensive health, dental andvision

401(k)

Remote-first company

Flexible working hours

Paid company holidays

Equity shares

Discretionary PTO plan

Parental leave

Free digital therapist

Job summary

Sword Health, Inc. is seeking an Outbound Specialist to convert leads into members and guide them through enrollment. You’ll join the Growth team, collaborating with therapists and service colleagues to ensure a smooth, supportive enrollment experience.

Ideal candidates bring 2+ years in outbound calling or sales, excellent communication, and comfort using AI tools to drive productivity. This remote-first role emphasizes empathetic, process-driven support and measurable weekly goals.

Qualifications

• Outbound calling experience is preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to persuade and influence others.
• Professional and courteous phone manner.
• Proficient with AI tools to boost productivity.

Responsibilities

• Drive enrollments: reach out to qualified leads, convert them over the phone, and guide enrollment.
• Apply closing techniques to address concerns and convert potential members.
• Deliver outstanding interactions over the phone with empathy and solutions.
• Collaborate with Physical Therapists and customer service teams for accurate information.
• Leverage Zoom, Excel, Jira, Slack, Notion to manage outreach and track engagement.

Skills

Verbal communication

Customer service mindset

Organization skills

Persuasion skills

English proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Zoom Workplace

Excel

Jira

Slack

Notion

Job description

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need - and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across Musculoskeletal, Women’s Health, Cardiometabolic, and Mental Health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 1 million members across three continents have completed over 15 million AI sessions, helping 2,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 59 clinical studies, 43 patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

We’re looking for a proactive and organized Outbound Specialist with excellent communication skills and a strong customer service mindset. In this role, you'll play a key part in converting leads into Sword Health members, guiding them through the enrollment process and ensuring they receive the best possible support.

You’ll be joining the Growth team—a passionate, driven team dedicated to expanding access to Sword Health programs. Here, you’ll collaborate with goal-oriented, supportive teammates, working toward clear weekly and monthly goals that make a real impact.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

• Explorer (Level 1) — Uses AI daily to boost personal productivity
• Builder (Level 2) — Creates workflows and tools that elevate the whole team
• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

What you’ll be doing

• Driving Enrollments: You’ll reach out to qualified leads, convert them over the phone, and encourage them to complete the enrollment process while offering support as needed;
• Using Effective Closing Techniques: You’ll apply proven strategies to address concerns, overcome objections, and successfully convert potential members into enrolled participants;
• Delivering Outstanding Customer Interactions: You’ll engage with members over the phone, demonstrating empathy and a solution-oriented approach, creating meaningful connections, and ensuring a seamless experience;
• Collaborating with Internal Teams: You’ll work closely with Physical Therapists and customer service teams to ensure members receive accurate information and comprehensive support;
• Leveraging Technology Effectively: You’ll utilize internal tools such as Zoom Workplace, Excel, Jira, Slack, and Notion to manage outreach, track engagement, answer questions, and optimize processes.

What you need to have

• You should know how to use AI tools and techniques to enhance your daily productivity and decision-making.
• 2+ years of experience in outbound calling, telemarketing, or sales is highly preferred;
• Excellent verbal communication and interpersonal skills;
• Professional and courteous phone manner;
• Ability to persuade and influence others;
• Strong organizational and time management skills;
• Ability to handle rejection and maintain a positive attitude;
• Proficient in using computers and relevant tools (e.g Zoom Workplace, Excel, Jira, Slack, Notion);
• High school diploma or equivalent (bachelor's degree preferred);
• Being proficient in English (Spanish would be a plus).

$46,302 - $72,750 a year

*This range includes base, variable and equity.

These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact.

Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.