Outbound Operations Supervisor Supply Chain

NAPA Auto Parts; Hancock (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company is seeking an Outbound Operations Supervisor to oversee outbound shipping activities. This role involves leading teams, ensuring safety compliance, and improving operational efficiency. Candidates should have a high school diploma and relevant experience in distribution. Strong interpersonal skills and the ability to lift/move up to 60 lbs are essential.

Qualifications

• 1+ years’ experience in a distribution center or similar environment.
• Forklift and pallet jack certified.

Responsibilities

• Supervise outbound operations functions and monitor progress.
• Ensure adherence to safety rules and create a safe environment.
• Lead warehouse associates and promote engagement.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving

Education

High School Diploma

Tools

MS Office

Power BI

Job description

Outbound Operations Supervisor Supply Chain

Join to apply for the Outbound Operations Supervisor Supply Chain role at NAPA Auto Parts

Job Summary

The Outbound Operations Supervisor is a people leader responsible for executing all pulling and outbound shipping activities. Reporting to the Outbound Operations Manager, this role involves designing efficient methods for outbound teams to ensure freight is pulled, sorted, packed, and loaded safely, with high quality and timeliness. The supervisor maintains high operational standards while fostering a culture of engagement, empowerment, and problem-solving among team members.

Responsibilities

• Supervise and implement outbound operations functions, instruct employees, monitor progress, and troubleshoot as needed.
• Maintain organization of truck yard operations, trailers, housekeeping, maintenance, and safety protocols.
• Ensure adherence to security and safety rules, creating a safe environment for all employees.
• Monitor budget and enforce cost-saving initiatives and process improvements.
• Lead warehouse associates, promoting engagement and empowerment.
• Investigate and resolve shipping errors, working with management to prevent future issues.
• Schedule team hours for peak periods and efficiency.
• Protect company assets, ensure equipment is used and maintained properly, and secure facilities nightly.
• Lead efficient processing of outbound orders, cross/docks, stock, special orders, UPS, Will Call, etc.
• Identify opportunities for cost reduction and operational efficiency improvements.
• Foster a culture of engagement, mentorship, and problem-solving.
• Oversee truck load reconciliation and implement protocols for shuttle truck loading.
• Ensure compliance with company and supplier guidelines for factory returns.

Qualifications

• High School Diploma, GED, or equivalent.
• 1+ years’ experience in a distribution center or similar environment.
• Ability to comply with safety requirements.
• Strong interpersonal and organizational skills.
• Good judgment and basic computer skills.
• Capable of lifting/moving up to 60 lbs.
• Forklift and pallet jack certified.

Preferred Qualifications

• 2+ years’ experience in a distribution environment.
• 1+ year in a managerial or team-leading role.
• Experience with Lean Six Sigma, automotive or retail distribution, quality functions, and relevant tools (MS Office, Power BI, etc.).
• Customer-centric, data-driven, and problem-solving mindset.

Leadership

• Embody core values: serve, perform, influence, respect, innovate, team.
• Communicate effectively, motivate, and inspire teams.
• Deliver results, focus on customer success, and think strategically.
• Develop high-performing teams through inclusive leadership and trust-building.

Physical Demands / Working Environment

• Lift, push, pull, stand, walk, bend, climb, operate equipment, and perform manual tasks safely.
• Work in a fast-paced environment, often for extended periods, including overtime during peak times.
• Follow safety protocols and be vigilant about hazards.

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