Outbound Operations Manager

eBay; Louisville (KY); On-site; USD 100,000 - 110,000; Full time

Job summary

eBay in Louisville, KY is seeking an Outbound Leader to drive safety, quality, and cost goals for our fast-paced authentication operations.

You will lead up to 100 hourly associates and frontline managers, coaching performance and ensuring alignment with partners to meet business plans.

Qualifications

• Bachelor's degree or equivalent; MBA preferred.
• Proven track record in operational improvements and safety culture.
• Experience leading teams in high-volume environments.

Responsibilities

• Lead a team of up to 100 hourly associates and front-line leaders.
• Drive safety, quality, customer experience, and cost initiatives.
• Set expectations, provide training, and measure performance.
• Use data-based metrics for capacity planning and staffing.
• Collaborate with internal/external partners to align goals.
• Coach and mentor managers to develop the leadership bench.

Skills

Team leadership

High-volume operations

Analytical skills

Influence others

Lean / process improvement

Education

Bachelor's degree

MBA

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, sneakers, trading cards, jewelry and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of unique and diverse teammates who, together, make a complete business unit and are seeking an Outbound Leader, to drive success in our new Louisville, Kentucky facility.

As part of the Global Facility Operations team, your role includes reporting to the Site Leader of our Louisville, KY facility. You will be primarily responsible for advising all shipping, receiving and storage operations in your facility. You will also be responsible for all safety, budgetary, people management, people development and operations objectives for your team. Additional responsibilities include but are not limited to managing and directing a team of hourly employees and their front-line managers, coaching and mentoring the team to ensure performance objectives are consistently met, identifying gaps in process and performance and actively working to close them. Building positive employee relations and leadership bench strength within the team. You will collaborate regularly with internal and external partners to ensure alignment to eBay principals and business goals.

Shift: Days, typically 8:30am-5pm (Monday-Friday), flexible to business need

What You Will Accomplish

• Lead a team of up to 100 hourly associates and their front-line leaders to deliver extraordinary results in Safety, Quality, Customer Experience, Employee Engagement, Employee Development, and Cost.
• Drive quality and performance initiatives, process change initiatives and other Lean initiatives to enable your team to meet and exceed business plans.
• Set and clarify requirements and expectations for your team. Identify and provide training opportunities, measure performance, provide feedback, and hold team members accountable for their performance.
• Leverage your team by sourcing and nurturing ideas and rolling them into the creation of improvement plans for your area. Validate those changes as effective and financially beneficial.
• Take proactive steps to ensure that procedures are followed and champion eBay DNA principles.
• Use data-based metrics for capacity planning and team staffing to proactively plan for changes that could impact team performance or customer experience.
• Additional Job Elements:
• Reacts and responds professionally to all inquiries both internal and external to the building.
• Supports employee's ability to bring up concerns without retaliation or retribution.
• Communicates professionally with employees, leadership and business partners regardless of circumstances.

What You Will Bring

• 7+ years of experience leading teams in high-volume operations, fulfillment, distribution, logistics, manufacturing, or a similar environment, including 3+ years leading people managers.
• Bachelor's degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.
• Sustained track record of leading operational improvements.
• Advocate for, and builder of, robust safety, quality and employee engagement culture.
• Champion for diversity, equity and inclusion.
• Strong analytical skills and a proven ability to work independently and influence others.

Additional Details

The base pay range for this position is expected in the range below:

100,000-110,000

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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