Outbound Customer Service Representative (Remote)

ABC Legal Services; Orlando (FL); Remote; Full time

Job summary

ABC Legal Services is hiring an Outbound Customer Service Representative to join their team. This remote position involves learning how to schedule attorneys for hearings while providing excellent customer support. The role requires strong communication skills, technical savviness, and the ability to thrive in a fast-paced environment. Employees will enjoy a supportive culture with benefits including a 401K plan.

Benefits

401K plan with company matching

Qualifications

• Ability to read, write and speak English.
• Strong analytic capability to transform data into insight.
• Ability to work in a fast-paced and innovative environment.

Responsibilities

• Learn how to deliver scripted dialogue to schedule attorneys for hearings.
• Meet or exceed specific set goals and metrics.
• Daily stand-up meetings with the team.

Skills

Organizational skills

Communication skills

Analytical capability

Problem-solving

Technical savviness

Job description

Outbound Customer Service Representative (Remote) at ABC Legal

If interested in this job, please submit an application

Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders!

Key Responsibilities:

• Learn how we deliver scripted dialogue to schedule attorneys for hearings
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team

Qualifications:

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills
• Technical savviness
• Strong analytic capability - the ability to transform data into insight
• Ability to function in a fast-paced and innovative environment
• Ability to read, write and speak English

Being a Docketly employee means:

• 401K plan with company matching
• Starting Pay: $15.00 to 17.00 per hour

People who should apply for our Docketly Support Specialist (Sales):

• Eager to grow with a scaling business
• Comfortable in a fast-paced environment
• Confident on the phone
• Learn to solve problems before they exist
• Comfort with high volume workload; not being afraid to "roll up your sleeves"
• Leverage strategic thinking, influencing and coaching skills.