Outbound Call Specialist - Service

Young Mazda Idaho Falls; Idaho Falls (ID); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k Retirement Plan

Health Insurance

Dental Insurance

Life Insurance

Disability Benefits

Paid Time Off (Up to 3 weeks per year)

Job summary

Young Automotive Group at the Idaho Falls location is hiring Customer Service Representatives / Outbound Call Specialists. This role involves connecting with customers via calls, texts, and digital channels to schedule service appointments, follow up on maintenance needs, and support the service team.

You’ll work in a fast-paced, team-oriented environment with real opportunities for growth. The position includes full-time hours, competitive pay, and benefits typical of a large organization that

Qualifications

• Experience in customer service, call center, or sales is a plus.
• Strong professional phone presence and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Make outbound/inbound calls to customers regarding service appointments, maintenance reminders, and special offers
• Deliver exceptional customer service while ensuring customer satisfaction
• Utilize CRM systems to track interactions and follow-up opportunities
• Schedule service appointments efficiently
• Thrive in a fast-paced call center environment and meet targets

Skills

Customer service

Call center

Communication

CRM systems

Teamwork

Growth mindset

Background check

Tools

CRM systems

Job description

$15/hour + Commission & Bonuses

The Young Automotive Group is Growing Again!

We are actively hiring Customer Service Representatives / Outbound Call Specialists at our Young Mazda Idaho Falls location. If you’re a strong communicator who thrives in a call center environment, enjoys helping customers, and can work in a fast-paced, team-oriented environment, this is a great opportunity for you to build a long-term career in the automotive industry.

In this role, you’ll connect with customers through calls, texts, and digital communication to schedule service appointments, follow up on maintenance needs, and support the service team. If you’re organized, customer-focused, and motivated to succeed in a high-energy environment, we want to hear from you.

We are a large organization that still operates with a family-owned, people-first culture, offering real career growth and long-term opportunities. Full-time employees enjoy excellent benefits, including access to on-site medical options, as well as employee pricing and family discounts across all Young Automotive Group products.

We’ve been recognized as a “Top Workplace” and “Best Company to Work For” in Utah and Idaho for several years and counting—and we’re just getting started. For more information on why we are a great place to work, check out our video:

Responsibilities:

• Make outbound/inbound calls to customers regarding service appointments, maintenance reminders, and special offers
• Deliver exceptional customer service while ensuring a high level of customer satisfaction
• Utilize technology and CRM systems to track customer interactions and follow-up opportunities
• Answer customer inquiries and efficiently schedule service appointments
• Thrive in a fast-paced call center environment while meeting daily call and service targets

Qualifications:

• Previous experience in customer service, call center, or sales is a plus
• Strong communication skills with a professional and friendly phone presence
• Comfortable using technology and CRM systems
• Ability to work independently and as part of a team
• Interest in growth opportunities within the organization
• Goal-driven with a positive attitude and strong work ethic
• Ability to pass a background check and pre-employment drug screen

Benefits:

• 401k Retirement Plan
• Health Insurance
• Dental Insurance
• Life Insurance
• Disability Benefits
• Paid Time Off (Up to 3 weeks per year)

Young Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.