Outbound Call Center - Remote in El Paso

Vitalant in; El Paso (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Donor Outreach Coordinator, where your role is pivotal in supporting a life-saving mission. You'll engage with donors, providing exceptional customer service while scheduling blood donations. This position offers a collaborative team environment, where your contributions help retain donors and enhance their experience. With a commitment to diversity and inclusion, this organization fosters personal growth and career development. If you are passionate about making a difference and thrive in a dynamic setting, this role is perfect for you.

Benefits

Medical, dental, and vision insurance

401K + 5% company match

Tuition assistance up to $5k per year

Free basic life and AD&D insurance

Free short-and-long-term disability insurance

Paid time off

Employee Resource Groups

Recognition and perks

Qualifications

• One year of customer service experience preferred.
• Proficient computer skills are required.
• Contact Center experience preferred.

Responsibilities

• Enhance donor experience by providing quality customer service.
• Schedule donation appointments and resolve customer service concerns.
• Code donor records based on provided information.

Skills

Customer Service

Communication Skills

Confidentiality

Multi-tasking

Attention to Detail

Education

High School Graduate or GED

Tools

Computer Skills

Job description

Outbound Call Center - Remote in El Paso (Finance)

Outbound Call Center - Remote in El Paso (Finance)

Description

Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a Donor Outreach Coordinator is vital. You will support Vitalant's life-saving mission by actively engaging with current, previous, and potential donors to schedule their next blood donation at a local blood drive.

What to Expect

Schedule:

Sun-Thurs or Tues-Sat 10:30am-7:00pm - Based on business needs (Arizona Time)

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Donor Outreach Coordinator, you'll get to:

• Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential.
• Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals.
• Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service.
• Code donor records appropriately based on the information provided by donor and management.

Requirements

Knowledge/ Education:

• High School Graduate or GED required.

Experience:

• One-year customer service experience - preferred
• Proficient computer skills required.
• Contact Center experience - preferred

Skills/Abilities:

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Ability to work autonomously and productively to meet and exceed goals while multi-tasking, focusing on details, and adapting to a changing environment.
• Ability to work in a repetitive role that majority of time is spent on the phone.
• Must possess a positive attitude that encourages teamwork.

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise, and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S., where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen, and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [e-mail] to let us know the nature of your request.

For more EEO information about applicant rights, click here.