Outbound Appointment Setters (Call Center)

Ridge Top Exteriors; Wisconsin; Remote; Full time

Job summary

An established industry player is seeking motivated Outbound Appointment Setters to join their dynamic team. This role offers the opportunity to work from home after a brief training period, allowing you to balance your personal and professional life. With a focus on setting appointments for sales representatives, you'll engage with clients over the phone, utilizing your exceptional customer service skills. Enjoy a competitive compensation structure with opportunities for bonuses and career growth. If you're ready to make an impact and thrive in a supportive environment, this position is perfect for you.

Qualifications

• 2+ years of experience in a call center environment preferred.
• Strong computer skills and ability to multitask effectively.

Responsibilities

• Conduct high outbound calling to set appointments for sales representatives.
• Maintain detailed notes in the CRM and achieve weekly goals.

Skills

Customer Service Skills

Computer Literacy

Multitasking Ability

Attention to Detail

Phone Experience

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

AccuLynx

Job description

Outbound Appointment Setters (Call Center)

Location: From Home

Department: Administrative

Type: Work From Home

Compensation: $17.50/hr starting, $19/hr at 90 days, $20/hr at 6 months, $21/hr at 1 year (all increases based on successful reviews) plus $100- $500/week bonuses based on booked appointments

Job Description

Posted on: April 2, 2025

Location: Work from home after 2 weeks of in-office training in Madison, WI. Candidates must reside in the greater Madison area. Occasional onsite meetings (1-2 times annually).

Full-Time Hours/Shifts: 35 hours a week Mon - Fri with two available shifts:

• 11 AM - 6 PM Mon - Fri
• 12 PM - 7 PM Mon - Fri
• Both schedules must be willing to work rotating Saturdays (every 3rd Saturday)

Job Type: Full-Time W2, Part-Time W2, Seasonal. *90-day probational period.

Responsibilities:

• High outbound calling with the goal of setting up in-person Sales Rep/Project Manager appointments for all 6 locations across the U.S.
• Reach weekly appointment-setting goals/KPIs (and get bonuses when goals are exceeded!)
• Maintain detailed notes in our CRM (customer relationship management) program, AccuLynx
• Work within computer programs like Microsoft Outlook, Excel, and Word as needed for tracking progress and keeping information organized
• Work with a small team and independently when needed
• Participate in team meetings through Zoom video and other team responsibilities
• All calling is 100% outbound (some cold calling, most are following up from online quote requests)

Minimum Requirements:

• 2+ years experience with computers/strong computer literacy (Microsoft Word, Excel, video calls, Email, Google Sheets, etc.)
• 2+ years phone experience required, call center environment highly preferred
• Strong customer service skills and professional mannerisms over the phone
• Strong attention to detail in taking customer outbound call notes
• Strong ability to multitask, while continuing to deliver on accountabilities
• Ability to pass both a drug test and a background check
• Must provide own internet connection (computer equipment provided)
• Knowledge in roofing, siding, windows and doors is preferred but not required
• Experience with a CRM is a plus but not required (like AccuLynx or similar)
• Spanish speaking is a plus but not required
• A can-do attitude and drive. See the glass as half-full!

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.