OTM Lead Technical Analyst

Sherwin-Williams; Cleveland (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

Sherwin-Williams is seeking a Lead Technical Analyst to drive support for SaaS and enterprise-wide applications at our Cleveland HQ. You will guide configuration, data loading, and governance to ensure accurate data and reliable performance across systems.

You will mentor the team, build strategic reports, and collaborate with business stakeholders and vendors to optimize application development and standards.

Qualifications

• Bachelor's degree in Computer Science or Information Technology or 9+ years of enterprise-wide software support in lieu of degree.
• Experience with enterprise-wide software support and software development methodologies.
• Knowledge of Oracle enterprise-wide applications and SaaS environments.
• Ability to develop and review complex custom queries and reporting.
• Experience leading teams and coordinating cross-functional work.

Responsibilities

• Lead SaaS and enterprise-wide application support for data collection and usage.
• Guide configuration, setup and updates; ensure data accuracy in databases.
• Develop reports and provide strategic insights for management decisions.
• Mentor staff and train users; manage user access and governance.
• Collaborate with cross-functional teams and external vendors to ensure integration.

Skills

System Configuration

SDLC Methodology

Cloud Technologies

Data Analysis

Data Modeling

Data Warehousing

Reporting Tools

Security & Access Control

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Oracle Enterprise Applications

Oracle Transportation Management (OTM)

Job description

The Lead Technical Analyst role is responsible for leading the support for software-as-a-service(SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data forinternal department planning and activities. The incumbent will lead the partnership with technical teams toensure software systems are running efficiently with minimal downtime. The incumbent will be responsible formanaging configuration, set up, and updates to the applications, validating that their team has entered data intoestablished tables, fields, and system databases with the highest level of accuracy. The incumbent is an expert indeveloping custom queries and building reports utilizing query and flexible reporting tools to facilitate businessmanagement decisions. The role will provide strategic advice to management concerning changes in applicationsdevelopment, maintenance and system standards to optimize performance and mitigate potential risk with theability to analyze various metrics to monitor performance and provide insights to management. The incumbent willlead and mentor the team responsible for training users on the applications and setting up user access. They willsupervise the collaboration between cross-functional teams and client stakeholders to provide sufficient supportfor the enterprise-wide applications.

Responsibilities

• Lead the support for software-as-a-service (SaaS) and enterprise-wide applications by providing guidance ondeveloping and identifying design considerations and business impacts needed for configuration
• Drive quality of data for internal department planning and activities
• Lead configuration, setup, and updating of applications, and provide guidance as needed
• Manage data loading process into established tables, fields, and system databases
• Review and approve governance standards and processes for data input, structures, and storage mechanisms
• Lead the team in building reports and provide strategic insights and recommendations related to businessmanagement and staff decisions
• Lead and mentor the team responsible for training users on the applications and setting up user access
• Provide strategic recommendations for changes in applications development, maintenance, and systemstandards
• Establish and share Enterprise-wide Applications perspective when collaborating with cross-functional technicalteams within the organization, to ensure the integration and interoperability of enterprise-wide systems
• Lead and liaise with client stakeholders and external vendors to ensure support for enterprise-wide applications

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Must be eighteen years or older

Qualifications

• 6+ years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• Extensive knowledge of enterprise-wide Oracle applications and software platforms
• Experience managing software-as-a-service (SaaS) and enterprise-wide systems
• Expertise in configuring and setting up various Oracle enterprise-wide applications
• Experience applying security designs and principles to technology-based business solutions
• Experience leading teams and overseeing database management and maintenance
• Ability to develop and review complex custom queries using query and reporting tools
• Extensive knowledge of data management best practices and quality control processes
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
• Bachelor's degree in Computer Science or Information Technology . In lieu of a degree, at least 9 years of experience in enterprise-wide software support
• Must be (18) eighteen years of age
• Must be legally authorized to work in the country of employmentwithout now or in the future requiring sponsorship for employment visa status (e.g., OPT, CPT, H1B, EB-1, etc.)

Preferred Qualifications

• Experience leading or supporting multiple Oracle Transportation Management (OTM) implementations across diverse transportation networks, including domestic, international, parcel, LTL, truckload, and intermodal operations.
• Advanced knowledge of transportation management best practices, freight optimization strategies, carrier management processes, and supply chain execution within complex distribution environments.
• Experience designing and supporting integrations between OTM and enterprise applications such as ERP, Warehouse Management Systems (WMS), EDI platforms, carrier networks, and cloud integration solutions including Oracle Integration Cloud (OIC).
• Demonstrated expertise translating complex transportation requirements into OTM configurations and automated workflows, including functional design, configuration, documentation, testing, implementation, and production deployment of transportation solutions.
• Certifications in ITIL, Microsoft, and/or Oracle

Technical Skills

• System Configuration
• Software Development Lifecyle (SDLC) Methodology
• Cloud Technologies & Platforms
• Data Analysis
• Data Modeling
• Data Warehousing & ETL Processes
• Reporting Tools
• Systems Security & Access Control

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.