Other

The Inns of Aurora; East Aurora (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

IOA Properties is seeking a Front Desk Attendant to provide a luxurious guest experience by assisting guests with reservations, inquiries, and ensuring smooth check-in/out. You will communicate via email, phone, in person, and coordinate dining reservations and activities to satisfy guest requests.

You will maintain the lobby area, handle payments and keys, and liaise with maintenance for urgent issues while keeping guests informed and comfortable throughout their stay.

Responsibilities

• Act as main resource of the IOA properties for guests at all times
• Communicate with guests via e-mail, phone, and in person
• Assist guests with making dining reservations
• Assist guests with booking programming activities
• Escort guests to room and show them their amenities when checking in
• Provide tours to guests, if requested
• Check in and develop relationships with guests
• Maintain a friendly and accommodating attitude
• Oversee digital reservations and follow-up with any outstanding questions or action items
• Answer general inquiries
• Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
• Assist guests with issues and complaints with empathy
• Check in with night auditor/outgoing clerk for pertinent information
• Review the front desk recaps and front desk log
• Tidy public spaces and polish, if necessary
• Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
• Count, record and reconcile the cash drawer and petty cash
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain constant awareness of safety procedures and occupancy rates
• Attend weekly/monthly meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Other duties, as assigned

Job description

Position Purpose: Under the direction of the Front Desk Manager, the Front Desk Attendant is responsible for providing a luxurious guest experience by assisting guests in person and by telephone with guest room reservations, dining room reservations, and general inquires with a high level of professional.

Responsibilities/Duties/Functions/Tasks:

• Act as main resource of the IOA properties for guests at all times
• Communicate with guests via e-mail, phone, and in person
• Assist guests with making dining reservations
• Assist guests with booking programming activities.
• Escort guests to room and show them their amenities when checking in
• Provide tours to guests, if requested
• Check in and develop relationships with guests
• Maintain a friendly and accommodating attitude
• Oversee digital reservations and follow-up with any outstanding questions or action items
• Answer general inquiries
• Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
• Assist guests with issues and complaints with empathy
• Check in with night auditor/outgoing clerk for pertinent information
• Review the front desk recaps and front desk log
• Tidy public spaces and polish, if necessary
• Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
• Count, record and reconcile the cash drawer and petty cash
• Maintain knowledge of current area events, activities, and hours of operation
• Maintain constant awareness of safety procedures and occupancy rates
• Attend weekly/monthly meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Other duties, as assigned