OTC specialist – Senior Process Associate – French - Remote EMEA

Genpact; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading global professional services firm seeks an OTC Specialist - Senior Process Associate, fluent in French, to handle invoice processing and customer credit analysis. This remote position offers a multicultural environment and emphasizes independence and teamwork in achieving collection targets and compliance. Applicants should possess a university degree and relevant work experience, with a strong focus on customer service.

Benefits

Attractive salary

Stable employment contract

Support for professional training and career growth

Meal tickets

Medical services and insurance

Extra vacation days

Partner discounts

Qualifications

• Minimum French level C1 required.
• Relevant work experience necessary.
• Proactive, detail-oriented, and organized.

Responsibilities

• Analyze customers' creditworthiness and manage deductions.
• Perform cash application and reconcile accounts.
• Ensure SOX compliance and meet collection targets.

Skills

Accounting knowledge

Excel proficiency

Customer-centric mindset

Logical problem solver

Effective communication

Education

University degree in economic studies

Tools

SAP system

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of OTC Specialist – Senior Process Associate – French - Remote EMEA

Your job will involve invoice and payment processing, workflow management, and issue resolution.

Responsibilities

• Analyze the creditworthiness of customers based on financial reports
• Review customer risk factors & payment history to set net terms and suggest credit limits
• Perform quarterly/annual credit limit reviews
• Maintain Credit Master Data regularly
• Perform daily cash application in SAP
• Follow up on unapplied payments
• Process refunds and direct debits
• Reconcile collection accounts with banks & ledger/sub-ledger
• Manage & resolve customer queries, unapplied remittances, errors
• Manage deductions (creation and reconciliation)
• Perform collection actions via phone and email, investigating non-payments
• Meet collection targets (monthly, quarterly, yearly)
• Create and send customized customer statements
• Communicate with internal and external customers
• Process trade management invoice receipt
• Handle event entry, contract creation, validation, and repository
• Ensure SOX compliance
• Perform month-end closing activities (cash forecast, journal entries, periodic transactions)
• Prepare and publish ad-hoc reports

Qualifications

• Minimum French level C1
• Accounting knowledge
• Relevant work experience
• Experience with SAP system (preferably S4Hana)
• Excel proficiency
• Organized, detail-oriented, customer-focused
• Accurate, logical problem solver
• Ability to handle client interactions via email and calls
• Proactive, able to work independently and in a team
• Good communication and quick learner
• Customer-centric mindset, ability to challenge the status quo

Preferred Qualifications

• University degree (economic studies preferred)

What We Offer

• Attractive salary
• Stable employment contract
• Multicultural environment with colleagues from over 30 countries
• Support for professional training and career growth
• Access to learning platform
• Benefits such as meal tickets, medical services, insurance, extra vacation days, partner discounts

Genpact is an Equal Opportunity Employer, valuing diversity and inclusion. We do not charge fees for job applications, and beware of scams requesting payments or equipment purchases for recruitment processes.