OTB Host - Evanston, WY

WYOMING DOWNS, LLC; Evanston (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

WYOMING DOWNS, LLC is seeking a friendly guest services associate to walk the OTB floor, greet customers, answer questions, and build rapport with returning guests. You will actively engage guests to promote terminals, club benefits, and site amenities.

Responsibilities include accurately handling cash transactions, keeping the gaming area clean and secure, troubleshooting minor terminal issues, and ensuring compliance with gaming laws and internal controls while collaborating with staff and

Qualifications

• Friendly personality comfortable initiating greetings and conversations.
• Experience using basic tools.
• Previous proven experience accurately counting, handling, and keeping track of money.
• Ability to quickly learn pari-mutuel equipment and rules and regulations.
• Basic understanding of, and experience using, computers and computer programs.
• At least 21 years of age.
• Ability to communicate effectively in English, both written and verbal.
• Professional appearance and personal hygiene as deemed appropriate by supervisor.
• Obtain and maintain all work cards as required by the company; verify right to work in the United States.

Responsibilities

• Walk the gaming area looking for opportunities to interact with guests with an attentive, upbeat demeanor.
• Clearly communicate how terminals operate, Winners Club benefits, promotions, and amenities.
• Calmly listen to guest concerns and attempt to resolve them.
• Accurately count and maintain cash bank and transactions.
• Keep gaming area clean, stocked, secured, and well maintained.
• Troubleshoot minor repairs with wagering terminals and player tracking systems.
• Work effectively with staff and guests, handling disagreements courteously.
• Ensure compliance with gaming laws and internal controls, Title 31, and federal regulations.
• Maintain good working relations with supervisors, employees, and regulators.
• Follow supervisor instructions and perform additional duties as assigned.

Skills

Friendly personality

Basic tools experience

Money handling

English communication

Education

High school diploma or equivalent

Tools

Wagering terminals knowledge

Cash handling tools

Computers/point-of-sale software

Job description

Position Summary:

Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handles cash transactions, when necessary. Protect company assets, adhering to company and departmental policies/procedures to include gaming regulations.

Reports To:

Property Operations Manager

Essential Job Duties:

• Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
• Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities.
• Calmly listen to guest concerns and complaints; attempt to resolve as possible.
• Accurately count and maintain cash bank and transactions.
• Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, cleaning empty drinks, etc.
• Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
• Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
• Maintain good working relations through all channels of supervisors, employees, and regulators.
• Follow instructions of the supervisor.
• Efficiently perform duties in both calm and busy situations. Perform additional duties and responsibilities as assigned.

Qualifications, Education and Experience

Required:

• Friendly personality comfortable initiating greetings and conversations
• Experience using basic tools
• Previous proven experience accurately counting, handling, and keeping track of money
• Ability to quickly learn, pari-mutuel equipment, and rules and regulations
• Basic understanding of, and experience using, computers and computer programs
• At least 21 years of age
• Ability to communicate effectively in English, including both written and verbal forms
• Professional appearance and personal hygiene as deemed appropriate by supervisor
• Obtain and maintain all work cards as required by the company Verify right to work in the United States

Preferred

• High school diploma or equivalent
• Previous experience in customer service role
• Previous pari-mutuel experience

Licensing Status

• Obtain and maintain the required Gaming License.
• Successfully complete and past post-offer, pre-employment and random drug screenings.

Working Conditions

• Work is performed indoors
• More than 40 hours a week will be required at times. Work hours subject to change.
• Must be able to work long hours under busy conditions.
• Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for long periods of time, sitting and crouching.
• Specific required movements include the following:
  • Trunk - bend, twist, rotate, push, pull, and carry
  • Arms - reach, carry, push, pull, lift, twist, and rotate
  • Legs - left, push, pull, twist, and rotate
  • Hands - grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity
  • Must be able to lift 50 lbs