OTB Host Douglas WY

WYOMING DOWNS, LLC; Douglas (WY); On-site; USD 30,000 - 45,000; Full time

Job summary

WYOMING DOWNS, LLC is seeking a customer service representative to provide a friendly and courteous service on the gaming floor in Douglas, Wyoming. The role involves greeting guests, handling cash transactions, and maintaining the cleanliness of the gaming area. Candidates should have a friendly disposition, experience in cash handling, and the ability to learn gaming regulations. A high school diploma or equivalent is preferred. The position may require more than 40 hours a week under busy conditions, and candidates must be at least 21 years of age.

Qualifications

• Friendly and comfortable initiating greetings and conversations.
• Ability to quickly learn gaming equipment and regulations.
• Obtain and maintain all required work cards and gaming license.

Responsibilities

• Greet customers proactively and provide courteous service.
• Accurately count and handle cash transactions.
• Maintain cleanliness and organization of the gaming area.

Skills

Friendly personality

Experience using basic tools

Accurate cash handling

Communication skills in English

Education

High school diploma or equivalent

Job description

Position Summary

Responsible for walking the OTB floor, proactively greeting customers and providing friendly, courteous service at all times. Answer guest questions and build rapport with returning customers. Quickly and accurately handle cash transactions when necessary. Protect company assets by adhering to company and departmental policies/procedures, including gaming regulations.

Reports To

Property Operations Manager

Essential Job Duties

• Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
• Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities.
• Calmly listen to guest concerns and complaints; attempt to resolve as possible.
• Accurately count and maintain cash bank and transactions.
• Keep gaming area clean, stocked, secured, and well maintained, including but not limited to picking up trash, cleaning empty drinks, etc.
• Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
• Work effectively with staff and guests, including but not limited to working through disagreements in a courteous manner.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations as they apply to the position.
• Maintain good working relations through all channels of supervisors, employees, and regulators.
• Follow instructions of the supervisor.
• Efficiently perform duties in both calm and busy situations. Perform additional duties and responsibilities as assigned.

Qualifications, Education and Experience

Required

• Friendly personality comfortable initiating greetings and conversations.
• Experience using basic tools.
• Previous proven experience accurately counting, handling, and keeping track of money.
• Ability to quickly learn pari-mutuel equipment, rules, and regulations.
• Basic understanding of, and experience using, computers and computer programs.
• At least 21 years of age.
• Ability to communicate effectively in English, including both written and verbal forms.
• Professional appearance and personal hygiene as deemed appropriate by supervisor.
• Obtain and maintain all work cards as required by the company; verify right to work in the United States.

Preferred

• High school diploma or equivalent.
• Previous experience in customer service role.
• Previous pari-mutuel experience.

Licensing Status

• Obtain and maintain the required Gaming License.
• Successfully complete post-offer, pre-employment, and random drug screenings.

Working Conditions

• Work is performed indoors.
• More than 40 hours a week will be required at times; work hours subject to change.
• Must be able to work long hours under busy conditions.
• Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
• Tasks may be performed on uneven, inclined, hard, and soft carpeted floors, cement structures and surfaces.
• Duties may involve walking, standing for long periods of time, sitting, and crouching.
• Specific required movements include the following:
  • Trunk - bend, twist, rotate, push, pull, and carry.
  • Arms - reach, carry, push, pull, lift, twist, and rotate.
  • Legs - left, push, pull, twist, and rotate.
  • Hands - grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
  • Must be able to lift 50 lbs.