OTA Partnership & Digital Distribution Sr. Manager

Intown-Suites; Atlanta (GA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Weekly pay

Bonus Potential

Health, dental, vision insurance

401(k) with company match

Job summary

InTown Suites is seeking a senior OTA Partnerships & Channel Management professional to drive performance across OTA channels, manage partner relationships, and optimize revenue strategies. The role requires a strategic, data-driven approach and collaboration with revenue, marketing, and operations teams.

You will own onboarding, content accuracy, rate plans, promotions, and issue resolution across the portfolio, delivering regular reviews, insights, and action plans to leadership.

Qualifications

• Five or more years in hotel distribution or OTA partnerships.
• Experience with OTA extranets and partner portals.
• Strong written and verbal English skills.

Responsibilities

• Own day-to-day OTA partner relationships and performance reviews.
• Coordinate onboarding, rate plans, promotions, and content updates.
• Monitor rates, inventory, and reservations across channels.
• Lead cross-functional reviews with revenue, marketing, and operations.
• Prepare leadership scorecards and action plans.

Skills

OTA partnerships

Channel management

Revenue management

Data analysis

Partner onboarding

Tools

OTA extranets

Property mapping

Content management

CRM/BI tools

Job description

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing! We\'re committed to bringing passion and customer focus to the business.

Address: 980 Hammond Dr. Ste 500 Atlanta, Georgia 30328

Position Responsibilities:

Essential OTA Partnerships & Channel Management

Serve as the day-to-day business owner for OTA partner relationships, including partner communication, issue management, performance follow-up, and business review routines. Manage OTA partner performance across revenue, room night production, conversion, profitability, cancellation trends, content quality, promotion effectiveness, connectivity stability, and operational execution. Partner with Revenue Strategy to execute approved OTA channel strategies, promotions, rate plans, availability controls, restrictions, policies, and merchandising opportunities. Partner with Marketing to ensure descriptions, photos, amenities, policies, brand positioning, and promotional content are accurate, compelling, and consistent across OTA platforms. Coordinate OTA partner onboarding, property mapping, extranet setup, content updates, promotion launches, and post-launch stabilization across the portfolio. Monitor the flow of rates, inventory, restrictions, policies, and reservations between internal systems and OTA channels, escalating issues quickly when accuracy, availability, or reservation delivery is impacted. Maintain a structured OTA partner issue log, escalation process, and follow-up cadence to resolve connectivity, content, rate, policy, reservation delivery, payment, and billing issues. Conduct recurring OTA partner business reviews and prepare scorecards, insights, opportunities, and action plans for leadership review. Identify opportunities to improve OTA performance, reduce friction, increase conversion, improve net revenue contribution, and strengthen partner accountability. Stay current on OTA platform changes, partner programs, travel technology, and hotel distribution trends that may impact InTown Suites.

OTA Performance & Partner Operations

Establish, monitor, and report on OTA performance indicators, including room nights, revenue, average daily rate, conversion, cancellation trends, net revenue contribution, promotion performance, content quality, and connectivity reliability. Lead weekly, monthly, and quarterly OTA performance routines, including scorecards, action plans, root cause reviews, and follow-up on partner commitments. Analyze property, market, and channel results to identify underperformance, demand opportunities, promotional gaps, content issues, and connectivity risks. Coordinate implementation of OTA promotions, merchandising opportunities, policy changes, content updates, and property-level changes across partner extranets and connected systems. Partner with Revenue Strategy to ensure OTA rate plans, availability, restrictions, policies, and promotional offers are configured and executed as approved. Monitor OTA reservation quality and guest-impacting trends, including reservation delivery failures, policy mismatches, cancellation issues, and payment or billing exceptions. Resolve escalated OTA partner and property issues by coordinating with internal teams, OTA contacts, and technology vendors to reach timely, commercially sound outcomes. Maintain OTA playbooks, property mapping records, issue logs, escalation paths, process changes, and operating procedures to support consistency and accountability. Support OTA account planning, partner initiatives, pilots, and portfolio rollouts, including launch readiness, communication, testing, and post-launch follow-up. Identify process improvements, automation opportunities, and reporting enhancements that improve OTA conversion, accuracy, efficiency, and net revenue contribution.

Cross-Functional Leadership & Reporting

Provide clear OTA reporting, insights, and recommendations to the Vice President of Revenue Strategy and cross-functional leadership teams. Translate OTA partner and channel performance data into actionable recommendations for revenue, marketing, operations, finance, and technology improvements. Lead cross-functional projects involving OTA partners, booking workflows, content accuracy, connectivity, reservation delivery, reporting, and partner accountability. Influence internal stakeholders and external partners through strong communication, organization, follow-through, and data-driven problem solving. Support OTA contract discussions, commercial term reviews, partner performance evaluations, and strategic opportunity assessments as requested. Build repeatable operating rhythms, dashboards, scorecards, and documentation that improve visibility, accountability, and continuity across OTA partnerships.

Ideal Candidate Profile

Commercially minded, analytical, and comfortable balancing OTA revenue performance, partner relationships, operational execution, and guest experience. Experienced in hospitality distribution, OTA account management, revenue management, e-commerce, channel management, or a closely related field. Able to manage multiple OTA relationships, internal stakeholders, priorities, deadlines, and escalations without losing attention to detail. Strong communicator who can build trusted relationships with OTA partners, technology vendors, and internal teams. Comfortable using data, dashboards, and reporting to identify issues, explain trends, recommend action, and hold partners accountable. A proactive problem solver who can identify root causes, organize follow-up, and drive issues to resolution. Adaptable to new systems, OTA partner tools, extranets, reporting platforms, and hospitality technology workflows.

Essential Skills/Credentials/Experience/Education

Five or more years of experience in hotel distribution, OTA partnerships, revenue management, e-commerce, channel management, or related commercial operations roles preferred. Prior experience managing OTA partner relationships, OTA extranets, distribution channels, partner promotions, content accuracy, or channel performance strongly preferred. Hands‑on experience with major OTA extranets and partner portals, including property mapping, content management, promotions, reporting, issue resolution, or connectivity workflows, strongly preferred. Prior experience working directly for a major OTA, such as Expedia Group or Booking.com, in an account management, market management, partner success, connectivity, or commercial role is not required, but is considered a significant advantage. Strong understanding of hotel revenue management concepts, including rates, availability, restrictions, promotions, channel mix, conversion, and partner profitability. Working knowledge of CRS, PMS, booking engine, channel manager, OTA extranet, and reservation delivery workflows preferred. Ability to analyze reports, identify trends, develop recommendations, and communicate insights clearly to leadership. Strong project management, organization, partner management, negotiation, and follow‑up skills. Proficiency in Microsoft Office, including Excel, PowerPoint, and Outlook. Experience with business intelligence, CRM, ticketing, or project management tools preferred. Excellent written and verbal communication skills. Must be able to read, speak, understand, and write the English language. Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday. Occasional travel may be required for OTA partner meetings, industry events, or property‑level support. Ability to effectively solve problems/conflicts and provide creative and effective solutions Ability to delegate and manage multiple operations effectively Ability to assess the operational effectiveness of project managers, field personal and contractors Possesses written and oral communication skills to support decisions and recommendations Ability to analyze and interpret technical materials accurately and effectively Strong team philosophy Strong Analytical and Communication Skills Organized mindset as it relates to project management Self‑motivated, detail oriented with strong time management skills Proactive individual who can perform stand‑alone activities as well as work effectively in a collaborative team Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact. Mental and Physical Demands Work Environment: Typical office environment – moderate noise level. Physical Demands: Indoor work with hard and carpeted surfaces Must be able to remain in a stationary positon 50% of the time This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery. Use of computer terminal, which requires extensive eye contact with a video display terminal. The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations. Travel Demands: This position requires less than 20% travel; however, from time to time, and depending on the project, travel needs could change. The position will be physically located in the Atlanta office.

About InTown Suites

InTown Suites is one of America’s largest wholly‑owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown Suites provides apartment‑style suites that are designed for extended weekly, monthly, or even longer stays and includes in‑room kitchens with a full‑size refrigerator, two‑burner stovetop, and microwave. Fully renovated premium suites also provide a brand new kitchen with more comfort and storage for guests. It’s sister brand, Uptown Suites, is the newest way to extended stay with 8 extended stay properties across the country. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Come join our 1,400 (and growing) team members!

InTown Suites Mission

We work hard to live up to our mission and our core values. For us, these are not just words; they are the reason we exist. They’re why we get up in the morning! Therefore, we’re proud to share these with you. Our Mission: We make every guest stay memorable with small gestures that make a big difference. So what does this mean? It means we’re friendly and caring and that we seize opportunities to brighten your day. We want to do good – and do well. Our core values help guide us on this journey.

Core Values

• Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.” We make our guests feel special, not just safe. It’s these small, positive moments that surprise people.


• Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self‑discipline. Common sense is key.


• Unity – We support one another, celebrate successes, and have each other’s backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose.


• Integrity – We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other.


• Passion – We go all in! We’re a culture of doers. We’re hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests.

Our brand is growing and so is our team! Be a part of the story and enjoy competitive compensation and benefits package including:

• Weekly pay


• Exceptional work/life balance


• Paid Personal Time Off (PTO)


• Comprehensive training programs


• Competitive starting salaries


• Bonus Potential


• Health, dental, vision, life and disability insurance


• 401(k) with company match