OST Performance Coordinator

Public Health Management Corporation; Philadelphia (Philadelphia County); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Public Health Management Corporation seeks a motivated Performance Coordinator to engage Philadelphia OST programs in measurement and quality improvement. You will help implement data-informed strategies, build relationships with providers, and support systems for performance management.

You will work across office and field settings, coordinating with coaching teams and contracts to advance program quality and youth outcomes.

Qualifications

• Bachelor’s degree required in education, public health, public policy, youth development, or related field.
• Experience in program quality improvement, capacity building, customer relationship management, community engagement, and data-informed performance management.
• Knowledge of OST programs and data-driven programming is preferred but not required.

Responsibilities

• Solicit and facilitate OST provider participation in performance management, measurement, and quality improvement activities.
• Establish and maintain effective support relationships with OST programs to drive data-informed improvements.
• Support configuration of performance management platforms and deliver training to providers.

Skills

Quality improvement

Performance management

Data management

Organizational development

Capacity building

Communication skills

Organizational skills

Independent work

Deadline driven

Team collaboration

Education

Bachelor's degree in education, public health, public policy, youth development, or related field

Master's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

JOB DESCRIPTION:

PHMC, a non-profit public health institute, serves as the intermediary entity for the City of Philadelphia Department of Human Services’ Out of School Time Project (DHS OST) and the Mayor’s Office of Education Extended Day/Extended Year Initiative (MOE EDEY). In this role, PHMC manages a citywide contract with approximately 160 programs and provides program monitoring and support, contract oversight, data management, and fiscal oversight. Combined, these two programs support approximately 9,500 youth in grades K-12 through after-school, before-school, and summer programs throughout the city of Philadelphia. The project aims to provide quality out-of-school-time programming to improve life skills, increase academic engagement, expand enrichment opportunities, and prepare youth for higher education and employment.
The OST Performance Coordinator proactively engages the diverse sector Out of School Time (OST) programs throughout Philadelphia to cultivate a community of performance measurement and improvement that moves OST providers along a continuum of program quality consistent with the City of Philadelphia’s vision for quality; ensuring and advancing the use of structured activities in OST programs; and developing and promoting professional development activities for OST providers. The Performance Coordinator collaborates with the other performance Coordinators as well as the OST coaching team to develop and execute data-informed quality improvement. The Performance Coordinator performs outreach to build and maintain a caseload of OST programs with the interest and capability of engaging in measurement and improvement activities. The Performance Coordinator reports to the Senior Performance Manager. This position requires office and field-based activities.

RESPONSIBILITIES:

• Solicit and facilitate OST provider participation in performance management, measurement, and quality improvement activities.
• Establish and maintain an effective support relationship with OST programs, ensuring consistent communication and use of data to advance both provider and OCF objectives.
• Support the configuration of performance management platforms and delivery of training and technical assistance to support provider use of platforms.
• Help OST providers identify relevant performance indicators and develop improvement plans to achieve target programmatic and operational outcomes.
• Identify and disseminate effective strategies, tools, and resources within the OST sector.
• Function as a collaborative member of the performance management team to develop and deliver resources to providers (on-site, workshops, learning communities, roundtables, conferences, etc.).
• Support the OST Contracts team with the annual continuation application or competitive proposal process.
• Prepare quantitative and narrative content to support regular and ad hoc reporting.
• Conduct and document program observations as needed.
• Perform other OST-related duties or special projects as directed by the supervisor.
• Analyze individual, segmented, and aggregate performance data to identify trends and generate recommendations to advance provider goals and OCF goals.
• Participate in community events, conferences, and trainings.

SCHEDULE: Typical duties will occur from Monday to Friday between 9 A.M. and 5 P.M. However, occasional weekend and evening activities may be required.

SKILLS:

• Knowledge of quality improvement, performance management, data management and analysis, organizational development, and capacity building
• Knowledge of the principles, practices, methods, techniques, literature, and current developments in OST
• Excellent oral and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Ability to work independently
• Ability to meet deadlines
• Technological proficiency, especially in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to work in a fast-paced environment, with flexibility and adaptability in work style and schedule
• Knowledge of the NIOST Afterschool Program Assessment System and Making Meaning of Multiple Data Sets is preferred but not required.

EXPERIENCE:

• Minimum of three (3) years of administrative or operations experience working with organizations serving children and youth required.
• Experience in program quality improvement, capacity building, customer relationship management, community engagement, and data-informed performance management required.
• Experience developing and implementing data-driven programming for youth, teens, and opportunity youth.

EDUCATION:

• Required: Bachelor’s degree in education, public health, public policy, youth development, or a related field.
• Preferred: Master’s degree in one of the above subject areas or a related field

SALARY GRADE: 19

PHMC is an Equal Opportunity and E-Verify Employer.

Qualifications

Skills

Preferred

Critical Thinking

Advanced

Customer Service

Advanced

Operations Analysis

Intermediate

Organized

Advanced

Microsoft Office Suite

Expert

Effective Communication

Expert

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

: Works well as a member of a group

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Motivations

Preferred

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

Bachelors or better in Education or related field.

Preferred

Masters or better in Education or related field.

Experience

Required

3 years:

Administrative or operations experience in an organization that serves children and youth

Preferred

Experience in program quality improvement, capacity building, customer relationship management, community engagement, and data-informed performance management.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.