OSP Maintenance Technician II

ZipRecruiter; Charlotte (NC); On-site; Full time

Job summary

GFiber, an Alphabet company, is looking for an Outside Plant Maintenance Technician II in Charlotte, NC, to manage the maintenance and repair of fiber optic networks. With a focus on troubleshooting and customer service, this role offers opportunities for growth and collaboration in a dynamic environment.

Qualifications

• 5 years of experience in FTTH/GPON network construction.
• 3 years experience in fiber splicing and testing with OTDR.
• Valid driver's license and ability to lift 50lbs.

Responsibilities

• Diagnose and correct service impacting issues in the network.
• Install and maintain aerial and underground cable plant.
• Navigate complex customer interactions with effective communication.

Skills

Network Troubleshooting

Customer Service

Teamwork

Technical Communication

Job description

Job DescriptionJob Description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

This role is not eligible for immigration sponsorship.

The application window will be open until at least June 20, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Area Description:

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within GFiber's Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of GFiber networks.

Role Description:

As an Outside Plant (OSP) Maintenance Technician II, you will focus on the installation, repair, and maintenance of the GFiber physical plant in the Distribution Network. You will diagnose and correct all service impacting root causes from the central office, remote terminal, or hut location to the customer's premise equipment. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of outside plant (OSP) while continuing to provide coverage for downstream portions of our network infrastructure.

In this role, you'll:

Technical Expertise:

• Network Troubleshooting:
• Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from the central office to customer premise equipment within the GFiber network.
• Diagnose and correct issues with outside plant (OSP) network connectivity, including drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).
• Troubleshoot and resolve problems related to inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering systems (including backup power, UPS, etc.), and network devices (media gateways, modems, routers, switches).
• Network Infrastructure:
• Install, restore, or maintain aerial and underground cable plant.
• Install and test Ethernet jacks, make cross connects in telecom spaces, and perform installation/construction duties, maintenance, and troubleshooting of cabling and network devices.

Customer Service:

• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Communicate effectively with internal colleagues and external customers.
• Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration.

Teamwork and Leadership:

• Execute operational processes and procedures with attention to detail.
• Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring.

Additional Responsibilities:

• Ability to work non-standard working hours, including nights, weekends, holidays, and varying shifts, and be willing to travel domestically up to 10% of the time.

At a minimum we'd like you to have:

• 5 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
• 3 years of experience in fiber splicing for both termination and midspan use cases, optical time-domain reflectometer (OTDR) and Power Meter fiber optic testing.
• 3 years of experience managing relationships with contractors and vendors of varying types and sizes.
• Experience with physical layer components of networking infrastructure, including twisted pair copper cabling (Category 5 or greater), 66 blocks, 110 blocks, patch panels, fiber optic cabling, etc.
• Valid driver's license.
• Ability to lift/move up to 50lbs of equipment as required.
• Ability to pass a motor vehicle record check that meets company standards.
• Ability to work non-standard working hours as needed including nights, weekends, holidays, and differing work rotations/shifts as well as 10% domestic travel.

It's if you have:

• Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments with experience in service drop installations.
• 3 years of experience with fiber to the business-to-business (B2B)/Enterprise level fiber network construction/operations.
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs.
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
• Ability to safely operate bucket vehicles that elevate up to 25 feet above ground.
• Ability to operate Google Workspace and Salesforce applications.

The US base salary range for this full-time position is between ($31/hr - $34/hr) + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of , , ancestry, , , , , , , citizenship, marital status, or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.