OS&D Coordinator

Carlile; Tacoma, Northern (WA, KY); Hybrid; USD 33,000 - 51,000; Full time

Benefits offered by this job

Medical/Dental/Vision Coverage

Life Insurance & AD&D

401(k) with company match

Paid Time Off

Education assistance

Job summary

Carlile is seeking an OS&D Coordinator in Tacoma, WA to support the Operations department by resolving freight issues and performing administrative tasks. This role requires strong communication, data entry, and MS Office skills, with knowledge of Truck Mate and Freight Snap preferred.

You will interact with customers, shippers, and partner carriers, maintain OS&D records, and assist with reporting while supporting coverage during PTO and peak hours.

Qualifications

• High school diploma or GED equivalent required.
• 2-4 years administrative experience in a multi-modal transportation related field.
• Forklift experience preferred; training provided.
• Minimum 1 year experience using transportation industry software, Truck Mate preferred.

Responsibilities

• Operate safely and in compliance with HSSE policies and procedures.
• Monitor and identify missing, misdirected, and other freight issues using the TM Command Center.
• Locate freight using manifests, billing documents, videos, etc.
• Prepare OS&D paperwork and communicate status and action plan with correct parties.
• Maintain accurate OS&D records and update OS&D reports as requested.
• Coordinate with other terminal OS&D Coordinators to avoid repetitive issues.
• Field OS&D claims and customer service calls for General Freight and Home Depot Freight.
• Cross-train with other operations support staff to cover duties during PTO or peak hours.
• All other duties as assigned.

Skills

MS Office

Communication

Data entry

Discretion

Customer service

Attention to detail

Multitasking

Time management

Tools

Truck Mate

Freight Snap

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Individual Contrib Tacoma, WA, US

2 days ago Requisition ID: 1490

Position Profile

This position will assist the Operations department by resolving OS&D (Overages, Shortages and Damaged) freight issues through research and effective communication with customers, shippers and partner carriers. May also assist Operations with a variety of other administrative duties.

• Operate safely and in compliance with all established HSSE policies and procedures
• Uses the TM Command Center to monitor and identify missing, misdirected, and other freight issues
• Uses all available tools and documents to locate freight, such as manifests, billing documents, videos, etc
• Assist the receiving team in researching and resolving freight exceptions and unmarked freight
• Responsible for preparing all paperwork on all OS&D freight, freight refusals, and claims, and communicates status and action plan with correct parties
• Maintain accurate records and develop or update OS&D reports as requested
• Coordinate with other terminal OS&D Coordinators to avoid repetitive OS&D issues
• Field all OS&D claims, customer and customer service calls for both General Freight and Home Depot Freight
• Work with management to cross train with other operations support staff to help cover duties during PTO, illness or peak hours
• All other duties as assigned

Qualifications

• High school diploma or GED equivalent required
• Two to four (2-4) years administrative experience in a multi-modal transportation related field
• 6 months of Forklift experience preferred, will trainMinimum one year experience using transportation industry software, Truck Mate preferred

(most tasks are learned on-the-job)

Knowledge, Skills, and Abilities

• Proficient in MS Office applications, including MS Word, Outlook, Excel and Teams
• Excellent written, verbal and listening communication skills
• Understand Carlile data entry and shipping processes in order to conduct efficient freight searches
• Knowledge of industry specific software programs, i.e. Truck Mate and Freight Snap
• Ability to analyze and understand large volumes of shipping information
• Follow instructions, respond to management direction, take responsibility for own actions, complete tasks on time or communicate alternate plans
• Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically upholds organizational values
• Advanced attention to detail and accuracy
• Ability to multi-task and prioritize the work day
• Must have excellent customer service skills and represent Carlile in a professional manner
• Ability to take initiative and act independently while operating and reporting to a team of multidisciplinary stakeholders.

We’re committed to taking care of you and your family, today and in the future.

Here’s what you can look forward to:

• Compensation
  • Competitive base annual salary range: $23.90 - $37.00, depending on experience and qualifications
• Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
• Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long‑term disability coverage
• Retirement
  • Generous 401(k) plan with a 4% company match
• Paid Time Off
  • 2 weeks’ vacation annually
  • 7 company holidays
  • 7 days of sick leave annually
• Up to $5,250 per year in tax-free educational assistance to assist with career development and growth