OS&D Clerk

Estes Express Lines; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Estes Express Lines in Miami, FL seeks an OS&D Clerk to investigate overages, shortages and damaged freight, including Hazmat. You will work with Service Center Operations, Regional OS&D/Customer Care, Safety, Compliance & Field Support, Security, and Corporate Operations to resolve shipping issues.

You will maintain records, repack OS&D freight, monitor emails, and use EDock, Customer Portals, and Pega, while coaching junior staff and ensuring timely reporting.

Qualifications

• High School Diploma or GED or equivalent experience.
• Knowledgeable in general LTL operations; OS&D experience preferred.
• Able to wear boots; strong customer service and communication skills.
• Proficient in MS Word, Outlook and Excel; AS400 experience preferred.

Responsibilities

• Investigate and resolve overages, shortages and damaged freight issues.
• Identify freight for high value shortages and determine shipment/PRO.
• Collaborate with Service Center Operations, Regional OS&D/Customer Care, Safety, Compliance & Field Support, Security and Corporate Operations.
• Resolve customer queries regarding shipping orders and pricing.
• Maintain counts, verify against bill of lading and note discrepancies.
• Prepare paperwork and repack OS&D freight; maintain accurate records.
• Monitor OS&D emails and respond; use EDock, Customer Portals, Pega.
• Coach and guide less experienced staff; provide on-the-job training.

Skills

LTL operations

OS&D experience

customer service

communication skills

Education

High School Diploma or GED

Tools

MS Word

Outlook

Excel

AS400

Job description

Job Summary:

• Will investigate and resolve all overages, shortages, and damaged freight issues, including Hazmat Materials
• Help in identifying freight for high value shortages and overages while also determining the shipment/PRO to which they belong
• Will work directly with Service Center Operations Personnel, Regional OS&D/Customer Care Specialist, Safety Department, Compliance & Field Support Department, Security Group and Corporate Operations.
• Will assist with resolving customer queries regarding shipping orders, pricing etc.
• Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
• Will prepare all paperwork and the repacking of all OS&D freight
• Will maintain accurate records to report all OS&D freight issues on a daily or weekly basis to service center management
• Responsible for reviewing and addressing various freight issues and/or reports as assigned by service center management
• Maintain a clean and organized OS&D area while performing OS&D functions
• Will be responsible for monitoring OS&D related emails and responding as necessary.
• Will utilize various software and technologies (for example EDock, Customer Portals, Pega, etc)
• Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions
• Provide guidance to less experienced employees on how to perform specific job activities
• Provide one on one on the job training when necessary to less experienced staff
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
• Must be knowledgeable in general LTL operations. Prior OS&D experience preferred.
• Must be willing to wear boots/safety footwear.
• Must be knowledgeable in related functional areas (customer care, billing, pricing, tracing, dispatching, weights and inspection, etc.)
• Computer skills; proficient in MS Word, Outlook and Excel required
• AS400 experience strongly preferred
• Strong customer services skills
• Possess excellent verbal, written communication and listening skills
• Must be able to thrive in a fast-paced, high stress environment with multiple competing priorities and time constraints.
• Must have the ability to answer most questions and accomplish most tasks without guidance. Only the most unusual problems are referred to more experienced staff or manager for resolution
• Good understanding of departmental priorities, workflow, and guidelines
• Must have the ability to solve problems that are usually apparent but precise identification of the nature of the problem requires further investigation using standard procedures or well-established processes for troubleshooting. Solutions and decisions require interpretation of information with independent judgment and risk
• Must have the ability to support company policies in a positive manner and communicate this support to fellow employees and customers.
• Must have the ability to work the night schedule or alternate work schedule as needed with proper notification
• Experience in the transportation industry a plus although not required
• Must be able to lift approximately 70 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to lift and/or move a minimum of 70 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel and reach with hands and arms. The employee is frequently required to lift, twist, turn, and may climb. The employee is frequently required to stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to sit and climb or balance.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.