Orthotics & Prosthetics Admin: Scheduling & Care

HealthPartners; BLOOMINGTON (MN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet’s Orthotics & Prosthetics department supports providers across Meadowbrook, TRIA Bloomington, and TRIA Maple Grove locations, handling DME needs for home use to aid patient care. This role involves front desk duties, scheduling, prior authorizations, insurance verification, and product orders, while maintaining documentation and collaborating on supply chain initiatives.

Schedule is Monday–Friday, 8:00 AM–4:30 PM, with a focus on accurate records, patient safety, and high service

Qualifications

• Must have strong customer service and multitasking abilities.
• Ability to solve moderately complex problems and work independently.
• Proficient with basic Windows, Excel and Microsoft Outlook.
• Understands age-related care principles to ensure patient safety.

Responsibilities

• Handle front desk duties including scheduling and visit coordination.
• Perform prior authorization and insurance verification tasks.
• Order products and manage related documentation.
• Maintain patient files and assist with supply chain processes.
• Collaborate with colleagues to optimize patient care and service levels.

Skills

Customer service

Multi-tasking

Verbal communication

Telephone etiquette

Problem solving

Windows/Excel/Outlook

Age-appropriate care

Education

Associate degree

Licensed Practical Nurse (LPN) program

Certified Nursing Assistant

Direct patient care experience

Job description

Park Nicollet is looking to hire an Orthotic and Prosthetic Specialist to join our specialty team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Park Nicollet’s Orthotics & Prosthetics department supports the Meadowbrook, TRIA Bloomington, and TRIA Maple Grove locations to Physician groups, to support the DME needs of patients by providing products used at home to help facilitate the successful management of any number of orthotic and prosthetic issues. Responsible for obtaining and maintaining all documentation and files related to patient visits. Collaborates with HCP Purchasing Supervisor on supply chain initiatives.

Role involves front desk duties including but not limited to: scheduling, prior authorization, insurance verification, ordering products.

Work Schedule:

M-F 8:00 - 4:30 pm

Required Qualifications:

• Knowledge, Skills, and Abilities:

  • Must have customer service skills, ability to multi-task, verbal communication, and telephone etiquette skills.

  • Ability to solve moderately complex problems and work independently.

  • Must be competent with basic Windows, Excel, and Microsoft Outlook.

  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:

  • One or more years of customer service, administrative or clerical experience in a business with high service standards preferred.

  • Associate degree in a related field, graduate from an accredited licensed practical nursing program, Certified Nursing Assistant, or other work experience that involves direct care with patients experiencing chronic disease preferred.

• Knowledge, Skills, and Abilities:

  • Extensive knowledge of home medical supplies and equipment, product lines and insurance guidelines for reimbursement on these products is desirable.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!