Orthotic Technician

AdaptHealth, LLC; Stafford (TX); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

Paid time off

Job summary

AdaptHealth LLC is seeking an Orthotic Technician to provide on-site customer service and assist certified practitioners with orthotic fitting based on physician prescriptions. You will support Orthotic Fitters, deliver devices, and educate clients to ensure optimal outcomes.

Responsibilities include evaluating patient needs, performing fittings, and maintaining precise clinical notes while adhering to regulatory guidelines and company policies.

Qualifications

• High school diploma or equivalency required.
• 1 year of customer service experience in a HME/health care setting, medical office, sports rehab, fitness, or retail environment is required.
• Valid and unrestricted driver’s license from state of residence.

Responsibilities

• Supports orthotic practitioners in evaluating patient needs for orthotic services.
• Under supervision, examines and evaluates patient needs to meet physician prescriptions.
• Performs fitting and minor modifications under supervision of an Orthotic Fitter or Physician.
• Assists orthotic fitters in evaluating device fit, function, and quality of work.
• Instructs patients in the use of prescribed devices.
• Carries out treatment using rehabilitation equipment with proper instruction and competency.
• On-call responsibilities during non-business hours as required by company policy.
• Maintains patient records with detailed clinical notes.

Skills

Customer service

Healthcare support

Education

High school diploma or GED

Job description

Description

About AdaptHealth

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

If you’re passionate about making a meaningful and lasting difference in the lives of patients, we invite you to explore a career with AdaptHealth.

The Adapt Difference

• Commitment to Our People – Support, Development, and Advancement Opportunities
• Competitive Compensation and Incentives
• Comprehensive Total Rewards & Benefits
• Industry-Leading Care & Innovation
• Responsible Environmental Stewardship

Position Summary

The Orthotic Technician is not certified and provides on-site customer service and assist certified practitioners with orthotic fitting based on prescribed treatments and recommendations made by the physician. The Orthotic Technician provides support to Orthotic Fitters as needed and delivery equipment as instructed. Also, focuses on helping our clients receive the best care, works as an advocate for the client by building rapport, supporting, reassuring, and educating the client throughout every interaction.

Job Duties:

• Supports and collaborates with orthotic practitioners in the evaluation and analysis of a patient’s need for orthotic services.
• Under the supervision of a certified practitioner may examine and evaluate patient’s needs in relation to disease and functional loss to meet physician prescription.
• Perform fitting and execute minor modifications under the direct supervision of an Orthotic Fitter or Physician as needed.
• Assists Orthotic Fitters in evaluating orthotic device on patient, adjust to assure fit, function, medical efficacy, and quality of work.
• Instruct patient in use of prescribed device.
• Identify and reconcile issues/problems to ensure patient satisfaction with devices provided.
• Under supervision of an Orthotic Fitter or Manager carries out treatment utilizing any rehabilitation equipment for which he/she has received adequate instruction in its use and has demonstrated adequate understanding and competency, cares for braces, prostheses, bandages, and other assistive devices as required
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Monitor patients over time and make any necessary changes to the devices to keep them in good condition within guidelines.
• Follow up with patients and physicians as needed.
• Provide detailed clinical notes to patient records.
• Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.
• Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques and professional standards.
• Ensure that the services provided in your assigned territory are done so in accordance with all federal, state, and local laws, rules, and regulations, including but not limited to those put forth by CMS, PA Dept. Of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
• Enter patient demographic information in database for insurance/qualification verification.
• Delivers orthotic equipment on time to various locations
• Other duties as assigned.

Requirements

Minimum Job Qualifications:

• High school diploma or equivalency is required
• One (1) year of experience in providing customer services in a HME, health care setting, medical office, sports rehab, fitness, or retail environment is required
• Valid and unrestricted driver’s license from state of residence

Total Rewards & Benefits Program

• Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
• 401(k) with company match
• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Paid Parental Bonding Leave
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• CVS Minute Clinic and Teledoc access
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Applicable waiting periods apply

Requirements Disclosure

• Company conducted Background Check is required for all roles
• Company conducted Motor Vehicle Record Check is required for driving roles
• Clinical roles require valid licensure/certification, where applicable

In accordance with Florida law, candidates applying for positions located in Florida are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse, as applicable. As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: https://www.cdph.ca.gov/Programs/CEH/DFDCS/Pages/FDBPrograms/HomeMedicalDeviceRetailProgram.aspx.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.