Orthodontic Treatment Coordinator

Benevis; Newport News (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonuses

Comprehensive benefits

Job summary

Benevis is seeking a Treatment Coordinator to join our dental team. In this role you will schedule appointments, work with doctors to convey treatment plans, and help patients understand financing options to receive orthodontic care.

The ideal candidate will have strong communication skills, experience in dental/orthodontic settings, and a customer-service mindset. You will interact with families and children in a fast-paced clinical environment.

Qualifications

• High School diploma or GED is required.
• A minimum of 1 year orthodontic or equivalent experience is required.
• Excellent communication and interpersonal skills.
• Previous sales experience. Comfortable discussing costs and payment plans with patients
• Responsive to patients (follow-up w patients, answer questions)
• Computer Proficiency – comfortable in the Microsoft Office Suite
• Understand and able to effectively communicate techniques utilized in the Orthodontic field

Responsibilities

• Explain cost of treatment, insurance coverage, and financing options to patients.
• Explain treatment plans and timelines to patients and families in clear terms; address questions.
• Present financing options and assist patients with affordability; explain insurance and payment options.
• Schedule and confirm appointments; maintain patient records; submit paperwork to insurance.
• Operate X-ray machines and assist with clinical tasks when certified.
• Solicit referrals from patients post treatment and track satisfaction.
• Adhere to government regulations, company standards, and compliance programs.
• Perform other duties as assigned.

Skills

Excellent communication

Interpersonal skills

Sales experience

Cost discussion with patients

Patient follow-up

Microsoft Office

Orthodontic communication

Spanish language (preferred)

Education

High School diploma or GED

Orthodontic X-Ray certification

CPR certification

Job description

Overview

Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Are you ready to join us in creating our next million smiles? We have JUST the opportunity for you.

We are actively seeking a Treatment Coordinator to join our team. The Treatment Coordinator is an important face and representative of our team. A Treatment Coordinator's main objectives are to schedule appointments with interested individuals interested in receiving orthodontic care, work with doctors to communicate treatment plans, help patients afford treatment, and provide exceptional customer service so patients feel supported on their smile journey.

Love working with kids (they make up 70% or more of our patient base)

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
• Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances
• Administrative Duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance
• Technical Assistance: Operate X-ray machines and assist with clinical tasks when required (if certified)
• Solicit referrals from patients post treatment and track satisfaction with work provided
• Performs to the highest integrity by adhering to all government regulations, company standards, and company compliance programs
• Other duties as assigned.

Qualifications

Education /Experience:

• High School diploma or GED is required
• A minimum of 1 year orthodontic or equivalent experience is required

Required or Specialized Skills:

• Excellent communication and interpersonal skills
• Previous sales experience. Comfortable discussing costs and payment plans with patients
• Responsive to patients (follow-up w patients, answer questions)
• Computer Proficiency – comfortable in the Microsoft Office Suite
• Understand and able to effectively communicate techniques utilized in the Orthodontic field

Preferred Skills:

• Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years experience in dental and/or orthodontic environment with knowledge of Orthodontics treatments)
• 3+ years of sales or customer service experience strongly preferred
• Knowledge of dental insurances, payment financing, and self-pay collections
• X-Ray certification and CPR certification
• Bilingual, Spanish is a plus

Physical Requirements:

The nature of work requires the ability to:

• Effectively communicate and exchange information with patients, their parents, clinicians, and staff
• Operate a computer, keyboard, and standard office equipment
• Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop

The majority of work performed is in a clinical environment which may require availability for extended hours during peak periods. Work hours may change to meet business needs.

We Offer

• Competitive compensation
• Monthly bonuses based on Office performance
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

Work is performed in a professional office, clinical, or support environment, depending on the role and business needs. Team members may be required to work extended or alternate hours during peak periods or to support operational requirements. Scheduled hours and work location may vary based on business needs.

Equal Employment Opportunity

Benevis, Inc. is an equal opportunity employer. We do not discriminate in employment on the basis of any characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, compensation, training, and separation.

Reasonable Accommodation

Benevis, Inc. provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs. If you need accommodation to apply, interview, or perform the essential functions of this position, you may contact the Human Resources Department.