Orthodontic Treatment Coordinator

Benevis; Indiana, Lafayette (PA, LA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dental practice as an Orthodontic Treatment Coordinator, where your role is essential in guiding patients through their orthodontic journey. You'll be the key liaison, helping patients understand their treatment options and financial plans while ensuring they receive exceptional service. This position offers a dynamic environment with opportunities for growth, competitive compensation, and a comprehensive benefits package. If you thrive in a collaborative setting and are passionate about making a positive impact on patients' lives, this is the perfect opportunity for you.

Benefits

Competitive Compensation

Bonus Opportunities

Comprehensive Benefits Package

Paid Time Off

401K with Match

Company Holidays

Qualifications

• High School diploma or GED required; 1+ years orthodontic experience preferred.
• Excellent communication and sales skills are essential.

Responsibilities

• Schedule appointments and explain treatment plans to patients.
• Assist with financial coordination and manage patient records.
• Provide technical assistance and ensure compliance with regulations.

Skills

Interpersonal Skills

Communication Skills

Sales Experience

Computer Proficiency

Understanding of Orthodontics

CPR/BLS Certification

Education

High School Diploma or GED

1 Year Orthodontic Experience

Tools

Microsoft Office Suite

Job description

Overview

Orthodontic Treatment Coordinator

Pippin Dental and Braces - Keystone and Lafayette locations

• Full Time: Monday - Friday
• Travel between our Keystone and Lafayette locations required
• Competitive Pay
• Bonus Opportunity
• Full Benefits

The Treatment Coordinator is an important face and representative of our team. A Treatment Coordinator's main objectives are to schedule appointments with interested individuals receiving orthodontic care, work with doctors to communicate treatment plans, help patients afford treatment, and provide exceptional customer service so patients feel supported on their smile journey.

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
• Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
• Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options. Ensure timely payment collection and manage outstanding balances.
• Administrative Duties: Schedule and confirm appointments. Maintain detailed patient records (medical history, treatment in progress). Submit paperwork to insurance.
• Technical Assistance: Operate X-ray machines and assist with clinical tasks when required (if certified).
• Solicit referrals from patients post-treatment and track satisfaction with work provided.
• Perform to the highest integrity by adhering to all government regulations, company standards, and compliance programs.
• Other duties as assigned.

Qualifications

• Education/Experience:
  • High School diploma or GED is required.
  • A minimum of 1 year orthodontic or equivalent experience is required.
• Required or Specialized Skills:
  • Excellent interpersonal and communication skills (written and oral).
  • Previous sales experience. Comfortable discussing costs and payment plans with patients.
  • Responsive to patients (follow-up with patients, answer questions).
  • Computer Proficiency – comfortable in the Microsoft Office Suite.
  • Understands and able to effectively discuss Orthodontics treatment.
  • CPR/BLS certification.
• Preferred Skills:
  • Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years experience in dental and/or orthodontic environment with knowledge of Orthodontics treatments).
  • 3+ years of sales or customer service experience strongly preferred.
  • Knowledge of dental insurances, payment financing, and self-pay collections.
  • X-Ray Certification.
  • Bilingual, Spanish is a plus.

Physical Requirements:

The nature of work requires the ability to:

• Effectively communicate and exchange information with patients, their parents, clinicians, and staff.
• Operate a computer, keyboard, and standard office equipment.
• Lift/carry up to 30 lbs and be able to twist, turn, bend, and stoop.

The majority of work performed is in a clinical environment which may require availability for extended hours during peak periods. Work hours may change to meet business needs.

We Offer:

• Competitive compensation.
• Bonuses based on Office performance.
• Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!

We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, age, citizenship, disability, sexual orientation or any other characteristic protected by federal, state, or local law.