Orthodontic Front Office Staff

Gladwell Orthodontics; Wake Forest (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Gladwell Orthodontics in Wake Forest seeks a Front Office staff member to ensure patient comfort and efficient office operations. Responsibilities include scheduling appointments, collecting payments, and assisting at the in-office Charity Cafe. Ideal candidates will have a high school diploma and prior front office experience, preferably in a dental environment.

Benefits

Health and Dental benefits

401(k)

Holiday pay

Paid time off

Qualifications

• Two years front office experience, preferably in a dental setting.

Responsibilities

• Schedule and confirm patient appointments.
• Collect insurance information from new patient calls.
• Review financial options and patient contracts.

Skills

Proficiency with Microsoft Office Suite

Knowledge of dental software

Education

High school diploma or equivalent

Job description

About the Practice

At Gladwell Orthodontics in Wake Forest, we will do everything we can to make our patients feel comfortable and at home! Our office offers the latest in orthodontic technology, all designed to provide our patients with the best orthodontic treatment and experience possible. Our team consists of caring, highly trained professionals who are ready to provide exceptional service for each patient.

Responsibilities

As a Front Office staff member, you play an important role in our office and perform a wide range of responsibilities, to include:

• Schedule and confirm patient appointments.
• Collect Insurane information from all new patient phone calls.
• Collect all monies due for services rendered.
• Develop and maintain doctor/assistant schedules as necessary.
• Greet and check patients in and out, before and after treatment.
• Review financial options and patient contracts/consents.
• Cross train as in office barista to be able to assist patients at our in office Charity Cafe.
• Possibility of working at other offices if team member is out on vacation.

Qualifications

• High school diploma or equivalent required.
• A minimum of two years of front office experience preferably in a dental setting.
• Proficiency with Microsoft Office Suite.
• Knowledge of dental software strongly preferred.

Benefits Offered

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Requisition Number

2025-15927