Ortho Front Desk: Kids-Friendly Patient Services

Lone Peak Dental Group; United States; Remote; USD 21,000 - 33,000; Full time

Job summary

Lone Peak Dental Group is seeking an Orthodontic Patient Services Coordinator to join our pediatric-focused team in Columbia, SC. This full-time front desk role offers daytime shifts and a child-friendly, energetic work environment that supports growth and development within a busy orthodontic practice.

The coordinator will greet patients, manage scheduling, handle billing and inquiries, verify insurance, and ensure a smooth flow of patients.

Qualifications

• Customer Service experience preferred, but we will train the right person!
• Able to work in a fast paced environment and prioritize multiple tasks.
• Excellent communication, problem-solving, and people skills.
• Experience with Cloud9 software or iTero scanners is a plus.
• Full-time role (30+ hours per week).
• Must be dependable with a strong attention to detail.

Responsibilities

• Welcoming patients and making them feel comfortable.
• Schedule and confirm appointments.
• Answer incoming patient calls and assist with scheduling, billing and general inquiries.
• Creating a fun and engaging experience for each kiddo.
• Ensuring smooth patient flow and maintaining a kid-friendly environment.
• Process insurance verifications and maintain accurate patient records.
• Collect payments and call on past due accounts.

Skills

Customer service orientation

People skills

Communication

Team player

Tools

Cloud9 software

iTero scanners

Job description

Lone Peak Dental Group is seeking an Orthodontic Patient Services Coordinator to join our pediatric-focused team in Columbia, SC. This full-time front desk role offers daytime shifts and a child-friendly, energetic work environment that supports growth and development within a busy orthodontic practice.

The coordinator will greet patients, manage scheduling, handle billing and inquiries, verify insurance, and ensure a smooth flow of patients.