Ortho Front Desk Coordinator - Full-Time

Lone Peak Dental Group; United States; Remote; USD 21,000 - 33,000; Full time

Job summary

Lone Peak Dental Group is seeking an Orthodontic Patient Services Coordinator to join our pediatric-focused team in Columbia, SC. This full-time front desk role offers daytime shifts and a child-friendly, energetic work environment that supports growth and development within a busy orthodontic practice.

The coordinator will greet patients, manage scheduling, handle billing and inquiries, verify insurance, and ensure a smooth flow of patients.

Qualifications

• Customer Service experience preferred, but we will train the right person!
• Able to work in a fast paced environment and prioritize multiple tasks.
• Excellent communication, problem-solving, and people skills.
• Experience with Cloud9 software or iTero scanners is a plus.
• Full-time role (30+ hours per week).
• Must be dependable with a strong attention to detail.

Responsibilities

• Welcoming patients and making them feel comfortable.
• Schedule and confirm appointments.
• Answer incoming patient calls and assist with scheduling, billing and general inquiries.
• Creating a fun and engaging experience for each kiddo.
• Ensuring smooth patient flow and maintaining a kid-friendly environment.
• Process insurance verifications and maintain accurate patient records.
• Collect payments and call on past due accounts.

Skills

Customer service orientation

People skills

Communication

Team player

Tools

Cloud9 software

iTero scanners

Job description

Ortho Front Desk Coordinator - Full-Time

Join Our Team as an Orthodontic Patient Services Coordinator!

Do you love working with kids and teens? Are you passionate about making dental visits fun and stress-free? If so, we want YOU to be part of our team at Novus Orthodontics in Columbia SC!

At Novus Orthodontics we create smiles that last a lifetime by making every visit a Kidsperience! We’re on the lookout for a reliable, energetic, and compassionate Orthodontic Patient Services Coordinator who thrives in a team-oriented environment and is committed to providing outstanding care to our kiddos and their caregivers.

Why Join Us?

Make a Difference:
Supportive & Fun Team: Work in an environment where teamwork, positivity, and making a difference are at the heart of what we do.
Competitive Pay & Perks: Enjoy a flexible schedule, full-time hours, and a benefits package that includes:

• 401K
• Paid Time Off & Holiday Pay
• Company-Paid Continuing Education
• Referral Bonus Program

Who We’re Looking For:

• Someone who loves working with kids and creating a positive experience.
• A dependable, detail-oriented team player with a strong work ethic.
• A difference-maker who is eager to learn and grow.

Requirements:

• Customer Service experience preferred, but we will train the right person!
• Ability to work in a fast paced environment and prioritize multiple tasks.
• Excellent communication, problem-solving, and people skills
• Experience with Cloud9 software or iTero scanners is a plus.
• Full-time role (30+ hours per week).
• Must be dependable with a strong attention to detail.

A Typical Day as an Orthodontic Patient Services Coordinator:

• Welcoming patients and making them feel comfortable.
• Schedule and confirm appointments.
• Answer incoming patient calls and assist with scheduling, billing and general inquiries.
• Creating a fun and engaging experience for each kiddo.
• Ensuring smooth patient flow and maintaining a kid-friendly environment.
• Process insurance verifications and maintain accurate patient records.
• Collect payments and call on past due accounts.

Schedule:

• 8-hour shifts
• Daytime hours – No nights!

Be Part of Something Bigger!

Lone Peak Dental Group is a leading pediatric specialty Dental Support Organization (DSO) with over 76 offices across 15 states. Founded in 2003, we are committed to serving underserved communities and ensuring all children receive the dental care they deserve. Our mission, “Creating healthy habits that last a lifetime,” is at the heart of everything we do.

YOU are the key to creating a welcoming, engaging, and exceptional experience for every kiddo. If you’re ready to bring smiles and make a lasting impact, we can’t wait to meet you!

Lone Peak Dental Group is proud to be an equal-opportunity employer and an E-Verify employer.