ORS SPECIALIST 1/2/3/4

Louisiana Works; Baton Rouge (LA); On-site; USD 52,000 - 66,000; Full time

Job summary

Louisiana Works is seeking an ORS Specialist to audit unemployment insurance claims for accuracy and compliance in Baton Rouge, LA. You will review claimant and employer records, interview stakeholders, and initiate corrective actions under state and federal guidelines.

This role supports UI program operations and requires attention to detail and strong analytical skills. Ideal candidates will have relevant experience or a bachelor’s degree and will undergo background checks and drug screening.

Qualifications

• 3 years of unemployment insurance or related experience.
• Understanding of state and federal regulations is preferred.
• Ability to interview claimants and employers accurately.

Responsibilities

• Audits paid and denied UI claims for accuracy and compliance.
• Reviews claimant, employer, and agency records to verify wages, employment, and eligibility information.
• Interviews claimants and employers to gather and verify information.
• Analyzes evidence, identifies errors, and initiates corrective action.
• Documents audit findings and prepares required state and federal reports.

Skills

Judgment

Resource management

Critical thinking

Education

Bachelor's degree

Job description

Office of Unemployment Insurance

Division: Quality Control

Location: East Baton Rouge Parish

Louisiana Works transforms lives and drives prosperity by putting people at the center of everything we do. We provide one seamless door where individualized solutions create new possibilities, proving that when government works for people, Louisiana works for everyone.

Learn more about Louisiana Works

The ORS Specialist 1/2/3/4 position is responsible for conducting audits of unemployment insurance claims to ensure compliance with applicable state and federal laws, regulations, and agency policies. Duties include reviewing records, interviewing claimants and employers, analyzing evidence, identifying discrepancies or errors, and initiating appropriate corrective action.

OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals.

AN IDEAL CANDIDATE WILL POSSESS THE FOLLOWING COMPETENCIES:

• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

Six years of full-time experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Details:

• Audits paid and denied unemployment insurance claims for accuracy and compliance.
• Reviews claimant, employer, and agency records to verify wages, employment, separation, and eligibility information.
• Interviews claimants and employers to gather and verify information.
• Analyzes evidence, identifies errors, and initiates appropriate corrective action.
• Documents audit findings and prepares required state and federal reports.

Position Specific Details:

Location: Baton Rouge, La

Appointment Type: Probational / Job Appointment / Promotional / Detail to Special Duty

All applicants selected for employment must submit to drug screening and a background check.

No Civil Service test score is required to be considered for this vacancy.

Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Kedrick Kennedy
[e-mail]

Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-259-5154