Organizational Process Analyst

Marsh; Philadelphia (Philadelphia County); Hybrid; USD 96,000 - 153,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition assistance

401(k) retirement plan

Employee assistance programs

Job summary

Marsh McLennan Agency in Philadelphia, PA seeks an Organizational Process Analyst to bridge organizational effectiveness and operational efficiency. You will map current processes, gather requirements, redesign workflows, and collaborate with IT to implement improvements.

You will drive continuous improvement, document new processes, validate outcomes, and support go-live activities while balancing strategic and tactical priorities in a hybrid office setting.

Qualifications

• Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field.
• 3+ years of professional experience.
• Demonstrated experience designing and implementing organizational change initiatives.
• Demonstrated experience analyzing and redesigning business processes.
• Ability to work at both strategic and tactical levels simultaneously.

Responsibilities

• Map current state processes at macro and micro levels; identify bottlenecks and inefficiencies.
• Conduct interviews, workshops, and sessions to understand business needs.
• Recommend and document improved processes; create detailed process flows, user stories, and workflows.
• Collaborate with IT and operations to design solutions supporting new structures and processes.
• Develop acceptance criteria; validate redesigned processes and systems.
• Support go-live activities and ensure processes are documented and trained.
• Monitor implemented processes and identify ongoing refinements based on data.

Skills

Process mapping

Requirements gathering

Process redesign

Solution design collaboration

Testing & validation

Implementation support

Continuous improvement

Strategic thinking

Change management

Stakeholder management

Emotional intelligence

Documentation & communication

Facilitation

Problem solving

Program implementation

Attention to detail

Education

Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field

Job description

Company:

Marsh McLennan Agency

Description:

Graham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow.

We value empathy, discipline, integrity, courage, and tenacity - and we are seeking professionals who share these values to join our team.

BRIEF DESCRIPTION

This is a strategic and tactical role for a professional who bridges organizational effectiveness and operational efficiency. The Organizational Process Analyst drives both systemic organizational health and the detailed process improvements that enable execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process Mapping & Analysis: Map current state processes at both macro (organization-wide) and micro (team/department) levels; identify bottlenecks and inefficiencies
• Requirements Gathering: Conduct interviews, workshops, and stakeholder sessions to understand business needs and operational constraints
• Process Redesign: Recommend and document improved processes; create detailed process flows, user stories, and workflows
• Solution Design Collaboration: Work with IT and operations teams to design solutions that support new organizational structures and processes
• Testing & Validation: Develop acceptance criteria; validate that redesigned processes and systems work as intended
• Implementation Support: Ensure processes are properly documented and trained; support go-live activities
• Continuous Improvement: Monitor implemented processes and recommend ongoing refinements based on performance data

REQUIRED EDUCATION AND EXPERIENCE :

• Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field
• 3+ years of professional experience

  KNOWLEDGE, SKILLS AND ABILITIES

  • Demonstrated experience designing and implementing organizational change initiatives.
  • Demonstrated experience analyzing and redesigning business processes.
  • Ability to work at both strategic and tactical levels simultaneously.
  • Professional demeanor.
  • Regular and predictable attendance in accordance with company policies.
  • Proficiency with standard computer applications.

  Strategic & Organizational

  • Strategic Thinking: Ability to see organizational interconnections and translate strategy into structure and process
  • Systems & Processes: Understands organizational systems, structures, and how they interact with operational processes
  • Change Management Expertise: Experience designing and executing change initiatives
  • Stakeholder Management & Influence: Relationships with executive leaders; ability to influence strategic decisions without direct authority
  • Emotional Intelligence: High EQ with ability to navigate complex interpersonal ad political dynamics
  • Research & Best Practices: Ability to research organizational and process frameworks and adapt proven models

  Process & Analytical

  • Process Analysis & Mapping: Ability to analyze complex processes, identify inefficiencies, and design improvements
  • Requirements Gathering: Skill in conducting interviews, workshops, and sessions to elicit detailed business requirements
  • Documentation & Communication: Clear writing and ability to produce professional specifications, process flows, and requirements documents
  • Facilitation: Ability to lead workshops and guide cross-functional teams toward consensus

  Execution & Implementation

  • Problem-Solving: Creative and logical approach to identifying root causes and solutions
  • Program Implementation: Ability to translate strategy into sustainable operational programs and processes
  • Attention to Detail: Ability to move seamlessly between big-picture strategy and process-level specificity

  PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is:
    • Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
    • Occasionally required to stand and walk;
    • Extensive use of computer and keyboard and viewing of computer screen is required;
    • Specific vision abilities required by this job include vision, and ability to adjust focus.
  • Other working conditions are normal for an office environment.

  WORK LOCATION

  • Work is typically performed in a hybrid manner in MMA's Philadelphia, PA office.

  The applicable base salary range for this role is $95,500.00 to $152,500.00.
  The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

  We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

  Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]

  Marsh McLennan and it affiliates are

  EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

  #MMAE

  #LI-Hybrid