Organizational Process Analyst

Marsh McLennan Agency; Philadelphia (Philadelphia County); Hybrid; USD 96,000 - 153,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401K

Job summary

Graham Company, a division of Marsh McLennan Agency, seeks an Organizational Process Analyst to bridge organizational effectiveness and operational efficiency in our Philadelphia office.

The role drives systemic health and hands-on process improvements, with responsibilities including mapping, requirements gathering, redesign, testing, and implementation support. A Bachelor’s degree and 3+ years in business analysis or related field are required.

Qualifications

• Demonstrated experience designing and implementing organizational change initiatives.
• Demonstrated experience analyzing and redesigning business processes.
• Ability to work at both strategic and tactical levels simultaneously.
• Professional demeanor.
• Regular and predictable attendance in accordance with company policies.
• Proficiency with standard computer applications.

Responsibilities

• Map current state processes at macro (organization-wide) and micro (team/department) levels; identify bottlenecks and inefficiencies.
• Conduct interviews, workshops, and stakeholder sessions to understand business needs and constraints.
• Recommend and document improved processes; create detailed process flows, user stories, and workflows.
• Work with IT and operations teams to design solutions for new structures and processes.
• Develop acceptance criteria; validate redesigned processes and systems.
• Ensure processes are documented and trained; support go-live activities.
• Monitor implemented processes and suggest ongoing refinements based on data.

Skills

Change management

Process redesign

Strategic + tactical

Professional demeanor

Attendance

Computer proficiency

Education

Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field

Job description

Graham Company, a division of Marsh McLennan Agency, is an insurance brokerage and consulting firm committed to creating a healthy, safe, and prosperous tomorrow.

We value empathy, discipline, integrity, courage, and tenacity - and we are seeking professionals who share these values to join our team.

This is a strategic and tactical role for a professional who bridges organizational effectiveness and operational efficiency. The Organizational Process Analyst drives both systemic organizational health and the detailed process improvements that enable execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process Mapping & Analysis: Map current state processes at both macro (organization-wide) and micro (team/department) levels; identify bottlenecks and inefficiencies
• Requirements Gathering: Conduct interviews, workshops, and stakeholder sessions to understand business needs and operational constraints
• Process Redesign: Recommend and document improved processes; create detailed process flows, user stories, and workflows
• Solution Design Collaboration: Work with IT and operations teams to design solutions that support new organizational structures and processes
• Testing & Validation: Develop acceptance criteria; validate that redesigned processes and systems work as intended
• Implementation Support: Ensure processes are properly documented and trained; support go-live activities
• Continuous Improvement: Monitor implemented processes and recommend ongoing refinements based on performance data

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in Organizational Development, Business Administration, Management, Information Systems, or related field
• 3+ years of professional experience
• At least 2 years in business analysis, process improvement, operations, or related tactical role

Knowledge, Skills And Abilities

• Demonstrated experience designing and implementing organizational change initiatives.
• Demonstrated experience analyzing and redesigning business processes.
• Ability to work at both strategic and tactical levels simultaneously.
• Professional demeanor.
• Regular and predictable attendance in accordance with company policies.
• Proficiency with standard computer applications.

Strategic & Organizational

• Strategic Thinking: Ability to see organizational interconnections and translate strategy into structure and process
• Systems & Processes: Understands organizational systems, structures, and how they interact with operational processes
• Change Management Expertise: Experience designing and executing change initiatives
• Stakeholder Management & Influence: Relationships with executive leaders; ability to influence strategic decisions without direct authority
• Emotional Intelligence: High EQ with ability to navigate complex interpersonal ad political dynamics
• Research & Best Practices: Ability to research organizational and process frameworks and adapt proven models

Process & Analytical

• Process Analysis & Mapping: Ability to analyze complex processes, identify inefficiencies, and design improvements
• Requirements Gathering: Skill in conducting interviews, workshops, and sessions to elicit detailed business requirements
• Documentation & Communication: Clear writing and ability to produce professional specifications, process flows, and requirements documents
• Facilitation: Ability to lead workshops and guide cross-functional teams toward consensus

Execution & Implementation

• Problem-Solving: Creative and logical approach to identifying root causes and solutions
• Program Implementation: Ability to translate strategy into sustainable operational programs and processes
• Attention to Detail: Ability to move seamlessly between big-picture strategy and process-level specificity

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is:
• Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
• Occasionally required to stand and walk;
• Extensive use of computer and keyboard and viewing of computer screen is required;
• Specific vision abilities required by this job include vision, and ability to adjust focus.
• Other working conditions are normal for an office environment.

WORK LOCATION

• Work is typically performed in a hybrid manner in MMA’s Philadelphia, PA office.

The applicable base salary range for this role is $95,500.00 to $152,500.00.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]

Marsh McLennan and it affiliates are

EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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