Organizational Change Mgmt & Communication Leader, Remote, NC, US

Intellibee; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A healthcare services organization is seeking an Organizational Change Management and Communications Leader to oversee communications and change management during a major transition project. This role involves leading a cross-functional team, managing stakeholder engagement, and ensuring successful adoption of new processes and technologies. Ideal candidates will have extensive experience in organizational change, communication, and project management.

Benefits

Long-Term Stability

Comprehensive Health Coverage

401(k) program

GC Assistance

Qualifications

• 5+ years of Organizational Change Management experience.
• 10+ years of communication experience in OCM.
• 5+ years of project management experience.
• Strong written and verbal communication skills required.
• 10+ years of experience in training program design and readiness assessment.
• 10+ years of experience managing resistance in decentralized environments.
• 10+ years of experience with process transformation initiatives.

Responsibilities

• Lead change management activities and apply structured methodologies.
• Craft and deliver project communications to stakeholders.
• Facilitate and lead the Stakeholder Advisory Forum.
• Conduct impact analyses and assess change readiness.
• Provide input for training program design and delivery.
• Support User Acceptance Testing processes.

Skills

Organizational Change Management Experience

Communication Experience in OCM

Project Management Experience

Strong Written and Verbal Communication Skills

Experience with training program design

Experience managing resistance

Experience with process transformation initiatives

Job description

Organizational Change Mgmt & Communication Leader, Remote, NC, US

Organizational Change Management and Communications Leader

The North Carolina Department of Health and Human Services (NCDHHS) seeks an Organizational Change Management and Communications Leader to lead communications and organizational change management efforts necessary to successfully transition hundreds of stakeholders, across many organizations, from an older way of operating to new business processes and technology. An NCDHHS project modernizing processes and technology is anticipated to receive a wide variety of end user reactions, ranging from full support to full resistance therefore, the CARS project seeks an exceptionally empathetic, thoughtful, creative, collaborative leader, with strong OCM technical expertise, to ensure end user buy in and maximize adoption rate. The project team is highly cross-functional and collaborative; therefore, a flexible team partner willing to ‘jump on’ a wide variety of tasks will additionally be greatly appreciated.

This OCM and Communications Leader will work with hundreds of stakeholders and guide the stakeholders through the adoption journey over the course of approximately 12+ months.

Experience working with a State government, counties, departments of social services, and/ financial management processes will likely enhance an individual’s potential candidacy with the project.

The Organizational Change Management and Communications Leader will:

• Apply a structured methodology and lead change management activities: Document and leverage a change management methodology, including conducting the change assessment, process and tools to create a strategy to support adoption of the changes required by the project.
• Lead communication efforts hands-on: Craft and deliver project communications for a wide variety of stakeholders. Evidence of professional consultant-grade MS PowerPoint skills will be well received and enhance candidacy for this role.
• Lead cross-functional Stakeholder Advisory Forum: The project has proposed a forum to garner project support, elicit potential requirements, and provide a conduit from Super Users and Leaders to the project team. This forum is also expected to be a space where participants can voice concerns, so the project team might respond to and create solutions for these voiced concerns. This OCM and Communications Leader is slated to facilitate and lead this Forum.
• Assess the change impacts: Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts: Provide input, document requirements, and support the design and delivery of training programs.
• Support User Acceptance Testing: Provide input, document requirements, and support the design and delivery of testing programs.

Additional responsibilities:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Consult and coach project teams
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Integrate change management activities into the project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level and Manage the Change Portfolio

Skill Matrix:

• Organizational Change Management Experience (Certification is not required in Prosci, ADKAR, Kotter) Required 5 Years
• Communication Experience in OCM Required 10 Years
• Project Management Experience Required 5 Years
• Strong Written and Verbal Communication Skills Required 10 Years
• Experience with training program design and end-user readiness assessment Required 10 Years
• Experience managing resistance and driving adoption in complex, decentralized environments Required 10 Years
• Experience with process transformation initiatives Required 10 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.