Organizational Change Management (OCM) / Training Lead

Infosys; Myrtle Point (OR); Remote; USD 90,000 - 120,000; Full time

Job summary

A global digital services leader is seeking an Organizational Change Management (OCM) / Training Lead in Myrtle Point, Oregon. The role involves designing change management strategies and delivering training. Candidates need 7 years in OCM or training, experience in related industries, and strong communication skills. Hybrid work arrangements are available.

Qualifications

• 7 years of experience creating organizational change management programs.
• 3 years in a role such as OCM Lead or Training Lead.
• Experience in tollway, transportation, or similar industries.

Responsibilities

• Design and implement an Organizational Change Management strategy.
• Develop comprehensive training programs for system operations.
• Coordinate training sessions and workshops for users.

Skills

Organizational Change Management

Training development

Strong communication skills

Stakeholder engagement

Education

Bachelor’s degree/MBA or foreign equivalent

Tools

LMS

e-learning authoring tools

MS Project

JIRA

Job description

Overview

Job Description Infosys Public Services is seeking a Organizational Change Management (OCM) / Training Lead to join our team.

Required years of experience, training, technical skills, and other requirements for job performance:

• Design and implement an Organizational Change Management strategy aligned with project objectives.
• Develop and deliver comprehensive training programs covering all aspects of the system, including operations, financial reconciliation, audit, and maintenance.
• Create training curricula, instructor guides, and user materials tailored to diverse audiences (e.g. operational staff, and management).
• Coordinate and facilitate training sessions, workshops, and webinars for end-users and stakeholders.
• Develop job aids, quick reference guides, and e-learning modules to support ongoing learning.
• Collaborate with project teams to ensure training materials reflect the latest system functionality and business processes.
• Establish feedback mechanisms to measure training effectiveness and adjust programs as needed.
• Manage change impact assessments, stakeholder analysis, and readiness evaluations to ensure smooth adoption.
• 7 Years of experience in the public sector creating organizational change management programs or training programs and curricula on enterprise system solutions.
• 3 years of experience in a role similar to the one proposed for this project (e.g., OCM Lead, Training Lead, or equivalent).
• Demonstrated experience in tollway, transportation, or comparable industries with a strong customer and systems focus.
• Proven ability to develop and deliver training for complex systems involving multiple functional areas.
• Strong communication, facilitation, and stakeholder engagement skills.
• Proficiency in training tools and platforms (e.g., LMS, e-learning authoring tools, virtual training technologies).

Preferred Qualifications

• Proven experience in leading OCM and training initiatives within public sector environments.
• Strong understanding of government operations, compliance, and stakeholder dynamics.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Familiarity with change management frameworks (e.g., Prosci, Kotter, ADKAR, MS Project, JIRA,) and training methodologies

Educational Requirements

A bachelor’s degree/MBA or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master\'s degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

EEO/About Us

About Us
Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys Public Services provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

USA

State / Region / Province

Anywhere in the US and/or Remote

Work Location

Anywhere in the US and/or Remote

Interest Group

Infosys Public Services, Inc

Domain

Hi -Tech

Skillset

Process|Consulting - Change Management|Change Management, Process|Program Management|Organization Change Management

Company

IPS USA

Role Designation

2936APLBCG Principal - Business Consulting