Organizational Change Leader (WMS2)

Washington State Health Care Authority; Olympia (WA); On-site; USD 110,000 - 160,000; Full time

Job summary

Employment Security Department (ESD) is seeking an Organizational Change Leader to guide major transitions with a people-centered approach. You will partner with the PPMO and Agency Portfolio Administrator, shaping change strategies and ensuring value realization across portfolios and projects.

You will coach executives, manage change governance, and embed ADKAR/Lean Six Sigma practices into project plans, driving equity-focused outcomes and staff adoption of new processes and roles.

Qualifications

• Five (5) years facilitating diverse work groups and teams in complex projects.
• Five (5) years working with senior managers on OD interventions.
• Five (5) years in large, multi-functional, multi-site organizations.
• Two or more (2+) years as a change manager with Lean, HCD, Six Sigma, or problem solving.
• Demonstrated ability to lead change initiatives using structured methodologies (e.g., ADKAR, Kotter).
• Familiarity with ADKAR, MBTI, Speed of Trust, Agile, Lean Six Sigma, Human-Centered Design

Responsibilities

• Develop and implement comprehensive OCM plans and risk mitigation.
• Create deliverables for change levers: communications, sponsor roadmaps, coaching, training, resistance management.
• Provide coaching to agency leadership and committees to fulfill change sponsor roles.
• Conduct root-cause analysis in high-resistance areas and implement corrective action.
• Apply structured OCM tools and methodologies to support project teams.
• Embed OCM strategies into active project plans with status updates and risk mitigation.
• Monitor Enterprise portfolio change capacity and readiness.
• Attend PPMO Leadership and steering committee meetings in person.

Skills

Independent facilitation

Cross-functional leadership

Communication

ADKAR/Kotter

Equity & inclusion

Education

Bachelor’s degree in public administration/business/HROD or related

Associate’s degree in public administration/business/HR or related

Job description

The Employment Security Department (ESD) is seeking a collaborative, forward-thinking, and results-driven leader to serve as an Organizational Change Leader.

The ideal candidate is an expert communicator and strategic problem-solver—someone who can navigate complex transitions with empathy, bring structure to ambiguity, and build trust across all levels of the agency. They excel at facilitating cross-functional groups, rapidly synthesizing new information, and coaching leaders through evolving operational landscapes. Passionate about the human side of change, they are committed to equity, continuous improvement, and empowering staff to adopt new business processes, systems, and job roles successfully.

As an Organizational Change Leader, you will ensure our critical agency priorities and projects deliver real value and measurable outcomes. Your primary focus is the people side of change—helping teams successfully navigate shifts in technology, business processes, and organizational structures while minimizing disruption. Operating within the Project & Portfolio Management Office (PPMO), you will report directly to the Agency Portfolio Administrator who oversees the office and you will serve as a strategic member of the PPMO Leadership Team. This role requires regular in-person participation for portfolio steering meetings and PPMO Leadership Team sessions. Your work directly impacts ESD’s mission to build economic resilience through inclusive workforce solutions.

The PPMO serves as a center of excellence for strategic planning, portfolio and project governance, change management, and continuous improvement across the agency. In this role, you will partner directly with the Executive Leadership Team, divisional supervisors and managers, and external stakeholders to prepare, equip, and guide our people through major transitions. As a highly influential internal expert, trainer, and mentor, you will shape outcomes of our strategic plan, oversee the change strategies that tie directly to ESD’s overarching goals, and develop change strategies that create a lasting impact. This position is ideal for a self-directed leader who enjoys coaching others, applying structured change methodologies, and championing the real-world benefits of successful project delivery.

Additionally, some of your duties include:

• Develop and execute comprehensive OCM plans including impact analyses, change readiness assessments, and risk mitigation strategies for assigned portfolios and projects.
• Create actionable deliverables for the five core change levers: communications plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans.
• Provide expert-level consultation and coaching to agency leadership, steering committees, portfolio meetings, project team meetings and managers to help them fulfill their roles as effective change sponsors.
• Conduct root-cause analysis in high-resistance areas, developing and implementing targeted corrective action strategies to ensure successful adoption that include process mapping and individualization related to change.
• Establish and apply structured OCM tools and methodologies to assist project teams and staff in effectively adopting new initiatives.
• Embed comprehensive OCM strategies into active project plans, providing regular status updates, risk assessments, and mitigation tactics to project teams.
• Contribute to the management of the Enterprise portfolio by monitoring, auditing, and maintaining an accurate inventory of the overall change capacity and organizational readiness.
• Attend PPMO Leadership meetings in person along with monthly steering committee meetings.

Required Education, Experience, and Competencies:

Option 1:

• Nine (9) years of required experience listed below.

Option 2:

• Associate’s degree in public administration, business, human resources, organizational development, applied behavioral sciences or related field. AND
• Seven (7) years of required experience listed below.

Option 3:

• Bachelor’s degree in public administration, business, human resources, organizational development, applied behavioral sciences or related field. AND
• Five (5) years of required experience listed below.

OR Equivalent education/experience.

Required experience includes at minimum the following (experience may be gained concurrently):

• Five (5) years facilitating diverse work groups and teams in complex projects
• Five (5) years working with senior managers on OD interventions
• Five (5) years in large, multi-functional, multi-site organizations
• Two or more (2+) years as a change manager plus experience in Lean, HCD, Six Sigma, or problem solving.
• Demonstrated ability to lead change initiatives using structured methodologies such as ADKAR, Kotter, or comparable frameworks.
• Familiarity with ADKAR, MBTI, Speed of Trust, Agile, Lean Six Sigma, Human-Centered Design

Competencies:

• Independent facilitation of cross-functional groups
• High-output creativity under tight deadlines
• Rapid synthesis of new information
• Flexibility, adaptability, and self-direction
• Ability to serve as internal expert, trainer, coach, and mentor

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred/Desired Education, Experience, and Competencies:

• Knowledge and experience with multiple change methodologies; a solid understanding of how people go through a change and the change process
• Educational coursework in organizational development, change management, performance management, and business administration
• Experience and knowledge of change management principles, methodologies and tools
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Exceptional communication skills, both written and verbal
• Ability to clearly articulate messages to a variety of audiences
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Acute business acumen and understanding of organizational issues and challenges

Special Requirements/Conditions of Employment:

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.

Why work with us?

Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Katie Swanson (360-742-8208), the Talent Acquisition Team, or Washington Relay Service 711 prior to the recruitment closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [e-mail] or [phone] or toll free [phone], Washington Relay 711.

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