Employment Specialist 3 (WSS3): Everett/Hybrid

State of Washington; Everett (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The State of Washington is seeking an Employment Specialist 3 (WorkSource Specialist 3) to deliver employment services at the WorkSource Center in Everett, WA. This in-person role is eligible for one day of telework per week after the probationary period and is a project position through June 2028.

Ideal candidates will have experience in workforce development, cross-program coordination, and a customer-centered approach, helping job seekers and employers navigate services across WorkFirst,

Qualifications

• One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department or another state's Employment Security agency
• Two years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work
• A combination of education and/or relevant experience may be acceptable

Responsibilities

• Provide staff-assisted customer services; conduct group and individual in-depth interviews, registrations, and assess job readiness and barriers; administer skill tests and develop service plans
• Provide information about agency services; direct customers to internal or external resources; ensure continuous engagement
• Provide career guidance and refer customers to job search resources and training providers

Job description

This is a Project position that is expected to last through June of 2028.

This position works in-person at the WorkSource Office in Everett.

This position will be eligible for 1 day of telework per week after the probationary period.

The ideal candidate for the Employment Specialist 3 (WorkSource Specialist 3) role is a dynamic and adaptable workforce development professional with a strong commitment to serving diverse communities. They bring a deep understanding of integrated service delivery and are passionate about connecting job seekers with meaningful employment opportunities while supporting employers in meeting their workforce needs.

The incumbent will deliver employment services at the WorkSource Center, for those customers who need job search support, training and assistance to find employment who are unemployed. Providing services both in-person and virtually, this candidate thrives in a fast-paced environment and is skilled at navigating multiple program areas including WorkFirst, Basic Food & Employment, Veterans Services, Reemployment Services and Eligibility Assessment (RESEA) and Workforce Innovation Opportunity Act, among others.

This individual excels in providing customer-centered employment services, conducting assessments to identify training and employment pathways, and facilitating engaging orientations and workshops. They are detail-oriented and proficient in records management, ensuring compliance with agency and program procedures. Their ability to build and maintain strong relationships with businesses, community partners, and service providers enhances the reach and impact of WorkSource services. A collaborative team player, they contribute to regional service strategies and are committed to fostering innovation, continuity, and staff morale.

They demonstrate a clear understanding of federal, state, and local policies and are dedicated to upholding agency performance standards. With a proactive mindset and a customer-first approach, this candidate is well-positioned to advance the mission of ESD and make a lasting impact in the community.

Provide routine, basic customer-centered employment services. This includes:

• Provide staff-assisted customer services; conduct group and individual in-depth interviews, partial and full registrations, and review job readiness, employment barriers and customer needs; administer skill, interest, and aptitude tests using formal tools; identify employment and/or training goals; develop and monitor service plans; develop recommendations for continuous engagement
• Provide information about the full range of agency services and programs; direct to appropriate internal or external resources and/or support services; provide for continuous engagement
• Provide career and/or employment guidance and training information; refer customers to job search, training providers and/or resources through WorkSource and/or partner services

Perform records management functions in accordance with agency and local policy and procedures. This includes:

• Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer
• Record and maintain case notes, service plans, program-related expenditures, and exit outcomes; coordinate with other employment and training programs as necessary; enter new and/or updated data in management information systems

Facilitate group or in-person orientations and workshops using in-person and virtual methods. This includes:

• Facilitates general or program-related workshops and support group activities
• Facilitates customer orientation to WorkSource services

• One year as a WorkSource Specialist 2 or equivalent class within the Employment Security Department, or another state’s Employment Security agency
• OR Two years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work
• OR a combination of education and/or relevant experience

Required equity competencies:

• The ability to take action to learn and grow
• The ability to take action to meet the needs of others

Required experience includes:

• Employment Coaching Expertise: Ability to provide career guidance and training
• Workforce Development Knowledge:Proficiency in outlining employment option
• Data Management Expertise: Ability to track job seeker and employer interactions systematically
• Employment Support and Referral Expertis e: Ability to assess job seekers’ needs effectively
• Problem-Solving Skills: Proficiency in finding solutions and directing individuals to the correct services
• Digital Literacy and Online Navigation Expertise:Ability to support job seekers in using web-based employment tools
• Customer Assistance Skills: Proficiency in guiding individuals through digital job search platforms

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [e-mail] or [phone] or toll free [phone], Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

**This Organization Participates in E-Verify**