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Organ Placement Specialist MTF

Musculoskeletal Transplant Foundation

United States

Remote

USD 40,000 - 80,000

Full time

30+ days ago

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Job summary

Join a global nonprofit organization dedicated to saving and healing lives through the coordination of organ transplantation. As an Organ Placement Specialist, you will play a crucial role in facilitating organ offers and ensuring the best outcomes for patients and surgeons alike. Your responsibilities will include screening organ offers, conducting wellness checks, and liaising with transplant centers and medical professionals. This position offers a dynamic work environment where you can make a significant impact in the field of organ donation. If you are a motivated self-starter with a passion for healthcare, this is the opportunity for you.

Benefits

4 weeks Paid Time Off (PTO)

Paid Holidays

Medical, Dental, Vision Insurance

401K plan with company match

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Adoption Assistance

Voluntary Benefits (e.g., Pet Insurance)

Qualifications

High School Diploma and 3 years of medical training required.
Strong customer service and communication skills are essential.
Proficiency in Microsoft Office Suite is necessary.

Responsibilities

Coordinate all aspects of organ transplantation including wellness checks.
Screen organ offers against specific transplant center criteria.
Document organ import offers and communicate with relevant parties.

Skills

Customer Service

Conflict Resolution

Communication Skills

Technical Writing

Problem Solving

Multi-tasking

Typing Speed (30 wpm)

Education

High School Diploma/G.E.D.

3 Years Medical Background/Training

Coursework in Human Anatomy and Physiology

Tools

Microsoft Office Suite

EMR Software

Overview

MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities.

Our goal is simple – do what's right for patients, surgeons, tissue donors, and their families through our guiding principles.

The Organ Placement Specialist (OPS) is responsible for coordinating all aspects of organ transplantation including contacting recipients for wellness checks, through organ implantation at the transplant center facility during business and non-business hours including weekends and holidays. Acts as a liaison between our transplant center partners and various organizations including but not limited to OPOs, HLA staff, Operating room staff and medical transportation companies.

Responsibilities

Responsible for screening organ offers against transplant center specific criteria.
Responding to incoming local/import organ offers from Organ Procurement Organizations through United Network of Organ Sharing (UNOS).
Receiving both initial and update calls, collecting data regarding organ offers to determine if the offer meets transplant center criteria and is suitable for transplant. Once suitability is determined the OPS communicates with the transplant surgeon, physician, or transplant coordinator to discuss the organ offer and/or recipient information.
Placing outbound calls to conduct medical interviews (wellness check) with wait listed transplant patients per client protocol and documenting the wellness check in the patient EMR as well as proprietary software.
Triage transplant center patient calls and route to the appropriate party.
Attend OPS meetings as well as transplant center specific meetings/trainings as requested.
Interact with OPOs, transplant coordinators, transplant surgeons, physicians, anesthesia, HLA staff, etc. to facilitate the recovery of an organ as well as the recipient surgical case.
Respond to incoming calls from OPO staff, surgeons, transplant coordinators, and other parties.
Answer incoming calls in a timely and professional manner.
Listen and respond to organ offers through the guidance and criteria put in place by the transplant center partner.
Follow computer prompts to complete referral message and organ import offer process accurately.
Obtain necessary medical information regarding organ offers from the automated UNOS notification via phone/email and document/record information clearly and concisely.
Place appropriate outbound calls to involved agencies per client protocol.
Relay all known information to appropriate persons/agencies on case status.
Document organ import offers and contact necessary personnel in a timely manner.
Receive and evaluate all organ offers per client protocol for transplant, including organ specific clinical evaluation, test results, physical descriptions, and specific requirements as outlined by the client.
Conduct any required outbound communication with OPOs, HLA lab, transplant coordinators, transplant surgeons, or recipients related to active organ placement cases until a decision to accept or decline the offer is reached.
Demonstrate proficiency related to process or quality investigations and communication of findings to supervisor/manager.
Maintain and advance technical skills through professional education and training thereby increasing the effectiveness of the department.
Perform training and mentor other Organ Placement Specialists.
Perform all aspects of organ offer coordination in accordance with Statline SOPs and in compliance with all company policies and standards as well as those of applicable regulatory bodies.
Assist on special projects and perform additional duties as assigned.

Qualifications

High School Diploma/G.E.D.
3 Years Medical background or training (EMT, Paramedics - 3 or more years of experience, LPN, RN, EMS dispatcher).
Medical background or training required.
2+ years in the field of organ donation preferred.
CTP, CCTC and/or CPTC certifications preferred.
Completion of course work related to Human Anatomy and Physiology preferred.
Motivated self-starter with the ability to work autonomously and/or in a team environment. Demonstrated proficiency with technical and business writing skills.
Ability to work in a flexible environment.
Strong customer service, conflict resolution, and communication skills required.
Ability to type a minimum of 30 wpm required.
Effectively multi-task and problem solve issues.
Adapt to change quickly while meeting organizational goals required.
Proficient in Microsoft Office Suite.
Strong sense of independence and ability to learn in a remote/virtual environment.

Benefits Information

At MTF Biologics we provide comprehensive benefits and resources to support our employees' physical, emotional, and financial health.