Order Taker - Part-Time

Hyde Park Hospitality, LLC; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Hyde Park Hospitality, LLC in Chicago is seeking a dedicated Room Service Associate to enhance guest satisfaction through efficient service. Duties include answering calls, taking orders, processing payments, and ensuring cleanliness in the service area.

The ideal candidate should have knowledge of food and beverage standards, strong customer service skills, and the ability to operate POS systems. A high school diploma is preferred, along with prior experience in customer service. Join our dynamic team and grow with us.

Qualifications

• Previous customer service, telephone, and cashiering experience preferred.
• Ability to remember, recite, and promote a variety of menu items.
• Must obtain any government required licenses or certificates.

Responsibilities

• Answer room service phone and take guest orders accurately.
• Input orders into POS and settle checks.
• Document orders and wait times with efficiency and accuracy.

Skills

Customer service

Food and beverage preparation knowledge

Menu item knowledge

Basic English language skills

Education

High School graduate or equivalent

Job description

PRINCIPAL RESPONSIBILITIES/ POSISTION PURPOSE

Answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Accurately records orders, enters orders into POS, and settles checks. Enters order into computerized system and settles check upon delivery of the order.

ESSENTIAL FUNCTIONS

• 50% Promptly answer Room Service calls. Document orders and wait times with efficiency and accuracy.
• 25% Processes payment for orders upon return of the Room Service Server. Complies with accounting guidelines regarding receipt of payments, check total verification, tip/gratuity disbursement, cash drawer and house bank management.
• 20% Immediately input order into point of sale system. Give food server hard copy of check to be delivered with order.
• 5% Direct bus persons to retrieve items.

SUPPORTIVE FUNCTIONS

• Attend mandatory meetings.
• Perform all assigned side‑work such as folding napkins for an adequate supply.
• Perform general cleaning tasks to adhere to health and safety standards.
• Keep work area clean and organized.
• Complete other duties as assigned by supervisor.

PHYSICAL REQUIREMENTS

Frequency Key: Never - O hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 hours; Constant - 6-8 hours.

• Sitting – Frequent
• Walking – Occasional
• Standing – Occasional
• Climbing Stairs – Rare
• Crouching/Bending/Stooping – Occasional
• Reaching – Occasional
• Grasping – Occasional
• Pushing/Pulling – Occasional
• Near Vision – Constant
• Far Vision – Constant
• Talking – Occasional
• Smell – Occasional
• Taste – Occasional
• Lifting/Carrying (up to 20 lbs) – Frequent

OTHER DUTIES

• Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by HPH from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles): None.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Basic knowledge of food and beverage preparations and service standards.
• Knowledge of all menu items and accompaniments.
• Ability to remember, recite and promote the variety of menu items.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods, and to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to operate a keyboard to input Point of Sale procedures to pre‑check, input order and close out the check.

EDUCATION

High School graduate or equivalent preferred.

EXPERIENCE

Previous customer service, telephone and cashiering experience preferred.

LICENSES OR CERTIFICATES

Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit. CPR certification and/or 1st Aid Training preferred.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well‑groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast‑growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago‑area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more at hph-us.com.