Order Services

WAGO Corporation; Town of Germantown (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

WAGO Corporation is seeking a detail-oriented Order Services professional to support daily order processing and sales activities. You will serve as a key contact for transactions, ensuring accuracy and customer satisfaction while handling multiple tasks in a fast-paced environment.

Strong data entry skills, proficiency with SAP systems, and a professional demeanor are essential. The role emphasizes quality compliance, teamwork, and continuous training to stay current with product updates.

Qualifications

• High school diploma or equivalent required.
• Proficiency with ten-key calculator and data entry.
• Experience with MS Word, Excel, Outlook preferred.
• Ability to manage multiple tasks with accuracy.
• Maintain professional and friendly demeanor.

Responsibilities

• Implement scanning requirements for Customer Service Department.
• Invoicing – match and enter online invoices.
• Enter daily customer sales orders accurately.
• Process orders using SAP ERP, SAP CRM, EDI, DocXScan.
• Review backlog to ensure timely order release.
• Attend product training and update meetings.
• Follow ISO Quality Manual and safety policies.
• Communicate with customers and regional sales managers on pricing, parts numbers, and delivery dates.
• Collaborate with all departments to properly process orders.
• Archive orders and emails using ELO-Connect.

Skills

High school diploma

Ten-key calculator

Word, Excel & Outlook

Attention to detail

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

SAP ERP

SAP CRM

EDI

DocXScan

Job description

WAGO is the backbone of a smart, connected world.

WAGO is seeking a detail-oriented and motivated Order Services professional to join our dynamic team and play a vital role in our daily operations. In this position, you will perform essential sales and order management duties in strict accordance with our procedures and methods to ensure accuracy and customer satisfaction. You will serve as a key point of contact for processing transactions, maintaining high operational standards and supporting our broader sales objectives.

WAGO offers a competitive salary and a comprehensive benefits package including medical, dental, vision, company-paid insurance plans-life, AD&D, short-term disability and long-term disability, and a retirement 401k plan.

Experience And Qualifications

• High school diploma or equivalent experience
• Proficient use of ten-key calculator and keypunch skills
• Computer skills with experience in Word, Excel & Outlook
• Demonstrated ability to follow through and prioritize multiple tasks
• High level of accuracy and attention to detail
• Professional and friendly demeanor

Duties and Responsibilities:

• Implement scanning requirements for Customer Service Department
• Invoicing – Match and enter online invoices
• Orders – Accurately enter daily customer sales orders
• Use of various programmes: SAP ERP, SAP CRM, EDI, and DocXScan to process orders
• Review backlog of orders to assure orders are released in a timely manner
• Participate in on going product training and product update meetings
• Under the ISO Quality Manual, obtain knowledge of how to access and properly utilise the manual
• Ensure compliance to WAGO’s safety policy and OSHA; All current or new procedures must comply
• Communicate via e‑mail or phone with customer and WAGO Regional Sales Managers on order related issues like pricing, parts number, or delivery dates
• Work directly with all departments within WAGO to properly process customer orders
• Use ELO-Connect to archive customer orders and e-mail correspondence to the SAP order

This job description in no way states or implies that these are the only duties to be performed by this employee. Additional job-related duties may be assigned as required.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.