Order Quality & Compliance Analyst

Tactile Medical; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Stock purchase plan

Paid time off

Parental leave

Family leave

Volunteer time off

Life insurance

Disability coverage

Wellness benefits

Job summary

Tactile Medical, a company focused on at-home therapy devices, is seeking an Order Quality Analyst to ensure accuracy, compliance, and integrity of patient orders across the lifecycle. The role involves audits before major milestones, improvements through root-cause analysis, and supporting SOX controls as Salesforce transitions are implemented.

Ideal candidates will have a bachelor’s degree and 2+ years in QA, auditing, or compliance, with strong Excel skills and experience handling HIPAA data.

Qualifications

• Bachelor’s degree in business, healthcare administration, quality, finance, information systems, or a related field.
• Two or more years of experience in quality assurance, quality control, auditing, compliance, healthcare operations, order management, revenue cycle, or a related operational environment.
• Experience reviewing transactional or patient-order records for accuracy, completeness, adherence to documented procedures, and regulatory or payer requirements.
• Working knowledge of quality assurance methods, root cause analysis, corrective actions, process controls, and continuous improvement practices.
• Strong analytical skills, attention to detail, and ability to identify trends, assess risk, document findings, and translate data into clear, actionable recommendations.
• Proficiency with Microsoft Excel and experience maintaining audit documentation, scorecards, dashboards, or trend reports.
• Strong written and verbal communication skills, with the ability to collaborate across operations, compliance, training, finance, and technology teams.
• Ability to handle protected health information and confidential business information in accordance with HIPAA, company policy, and applicable requirements.
• Ability to work independently, manage multiple priorities, meet deadlines, and exercise sound judgment in a changing operational environment.

Responsibilities

• Conduct end-to-end quality assurance audits of patient orders to validate accuracy and compliance before key release points.
• Perform targeted quality control reviews at critical points to identify defects and reduce rework.
• Evaluate orders for adherence to SOPs, payer requirements, regulatory standards, and system workflows.
• Document errors impacting order quality, compliance, or reimbursement; identify corrective actions.
• Investigate root causes of defects and partner with leaders to implement preventive actions.
• Maintain audit results, scorecards, dashboards, and trend reports to spot recurring issues.
• Collaborate with Operational Excellence, Order Operations, Training, Compliance, IT, and Business Systems to improve quality and execution.
• Support calibration activities and validate corrective actions through follow-up audits.
• Ensure HIPAA compliance and adherence to payer guidelines and company policies.
• Assist testing and validation of new workflows, system changes, and automation initiatives.

Skills

Quality Assurance

Auditing

Process Improvement

Data Analysis

Excel

Education

Bachelor's degree in business, healthcare administration, quality, finance, information systems, or related field

Tools

Microsoft Excel

Salesforce

Power BI

Job description

Tactile Medical, a company focused on at-home therapy devices, is seeking an Order Quality Analyst to ensure accuracy, compliance, and integrity of patient orders across the lifecycle. The role involves audits before major milestones, improvements through root-cause analysis, and supporting SOX controls as Salesforce transitions are implemented.

Ideal candidates will have a bachelor’s degree and 2+ years in QA, auditing, or compliance, with strong Excel skills and experience handling HIPAA data.