Order Processor III (Tuesday to Saturday 8:30am to 5:30pm)

Glidewell Laboratories; Newport Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Shipping and Receiving Associate to join their dynamic team. This role involves managing inbound cases, ensuring accurate shipping and receiving processes, and maintaining high standards of quality and efficiency. You will be responsible for data entry, tracking production status, and adhering to established shipping guidelines. This position offers a fantastic opportunity to grow within a supportive environment, where your contributions directly impact the success of operations. If you are detail-oriented and thrive in a fast-paced setting, this is the perfect role for you.

Qualifications

• High school diploma or equivalent required.
• Experience in shipping environments is a plus.

Responsibilities

• Opens inbound cases and applies spray; scans and captures digital pictures.
• Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I.
• Ensures work area is clean and orderly throughout the shift.

Skills

Data Entry

Attention to Detail

Shipping Procedures

Customer Service

Education

High School Diploma

Tools

Customer Management System

Glidewell Office (GO)

Carrier Shipping Systems

Job description

Essential Functions:

• Opens inbound cases and applies spray.
• Scans and captures digital picture of case with image capture system.
• Scans tracking number and Rx associated with case.
• Properly applies labels and tags to cases, Rx sheets, and all items in case box for proper routing throughout production facility.
• Checks invoice with content of case box to ensure documents match case.
• Packs and seals shipping box; ensures all items are properly secured.
• Retrieves and encloses additional supplies and/or materials based on Doctor’s request with items being shipped as necessary.
• Affixes correct shipping label to shipping box.
• Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I; adheres to SOPs while executing duties.
• Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
• Ensures work area is maintained in a clean and orderly state throughout work shift.
• Partners with Shipper/Distributor to validate outbound production.
• Maintains a productive working relationship with all Shipping team members.
• Understands production requirements and quality standards of position.
• Retrieves cases from Order Processor III to prepare for delivery to production.
• Retrieves printed work orders and match to appropriate Rx/Case; staples work order to Rx.
• Affix work order sticker to case pan.
• Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
• Attaches work order/Rx to case pan.
• Retrieves cases from Order Processor III; prepares cases for outbound shipping.
• Retrieves printed invoice.
• Tracks production status throughout day.
• Performs other related duties and projects as required by management.
• Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
• Identifies and inputs data corrections when applicable.
• Inputs prescription with corresponding case codes into Customer Management system.
• Ensures detailed research is performed on invoices needing credits; credits old charges and bills new charges for assigned accounts.
• Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
• Enters alphabetic and numeric data from source documents into Glidewell Office (GO) system.
• Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
• Attaches appropriate documents to cases as needed and at the direction of management.
• Adheres to established Department and Company shipping guidelines.
• Learns and maintains knowledge and understanding of company shipping policies.
• Selects appropriate carrier and shipping option according to due date of outbound case; ensures Doctor/special Instructions are followed as requested.
• Familiarizes self with different carrier shipping systems and software; utilizes carrier shipping systems when not integrated with DL+.
• Locates and corrects errors related to orders; asks for assistance when needed.
• Applies appropriate shipping charge to each outbound case.
• Performs other related duties and projects as required by management.

Education and Experience:

• High school diploma or equivalent.
• Previous experience in shipping environments or positions, a plus.

Special Requirements/Certification:

• Ability to complete Shipping and Receiving Basics training.
• Ability to complete Order Processing I training.
• Ability to complete Order Processing II if working on Implant cases.
• Ability to pass in-house Shipping Customer Service Exam.

Pay Range: $17.00/hr-$17.00/hr