Order Processing Specialist I

Sotera Health Company; Salt Lake City (UT); On-site; USD 25,000 - 34,000; Full time

Job summary

Sotera Health Company is seeking a detail‑oriented team member to manage triage and delivery of samples to designated lab areas. You will verify information, ensure proper handling, and document discrepancies while complying with GMP/GLP/ISO standards in a lab‑warehouse setting.

Responsibilities include receiving shipments, separating supplies, assigning priorities, and delivering temperature‑sensitive items, all while maintaining accurate records and following safety protocols.

Responsibilities

• Triage and receive all incoming shipments.
• Separate supplies from samples and identify damaged boxes.
• Wear PPE and follow safety guidelines while handling materials.
• Open boxes carefully to avoid damaging samples and ensure submission forms are included.
• Assign priority numbers and organize samples for delivery to labs.
• Ensure timely delivery of temperature‑sensitive samples and track all deliveries.
• Log in and verify submission information against samples and paperwork.
• Package samples for delivery and attach required stamps and bar codes.

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Job Summary

Responsible for triage and delivery of samples to designated lab areas. Ensures proper splitting, handling and storage of samples. Verifies, logs in, and documents all required information is provided and correct. Documents discrepancies.

Essential Duties

• Triage Receive all incoming shipments
• Separate out supplies from samples
• Identify boxes that cannot be opened and damaged boxes
• Wear appropriate PPE and follow safety guidelines.
• Carefully open boxes without damaging samples
• Ensure sample submission form is included and signed
• Assign priority number(s) to box(es) according to the sample submission form and current Log In priority list
• Delivery: Match and organize samples and datapacks for delivery
• Ensure timely delivery of all temperature sensitive samples
• Track all deliveries
• Deliver to the correct storage condition location in each lab
• Log In: Carefully remove samples from outer shipping boxes
• Verify all information on the submission form against the samples
• Handle all samples appropriately for each test requested
• Properly package samples for delivery to lab to prevent damage
• Split samples and paperwork appropriately for each test request
• Identify discrepancies and follow correct procedure for documentation
• Attach bar code labels to all applicable paperwork and samples
• Complete forms and use appropriate required stamps.

Regulatory Compliance

• Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
• Know and follow company policies and procedures.
• Complete required training on time.

Professionalism

• Attend work regularly and reliably.
• Adhere to all policies and procedures.
• Perform other duties as assigned.

Competencies

• Attention to detail
• Ability to follow written instructions
• Verbal and written communication skills
• Legible handwriting
• Customer service skills
• Basic math skills
• Ability to multi-task
• Self-motivated
• Ability to type 35-40 WPM with accuracy
• Computer skills: knowledge of Microsoft Office and Outlook.
• Ability to work independently and as part of a team
• Time management
• Ability to make decisions

Education and experience requirements

Minimum of eighteen years of age in addition to a High School Diploma or equivalent.

Work Environment

This job operates in a laboratory and warehouse type environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, tablets, telephones, photocopiers, and scanners. PPE required daily including lab coat, safety glasses, socks, closed toed shoes. Gloves and masks occasionally. May occasionally work in temperatures above 95 degrees and below 32 degrees. May occasionally walk on slippery or uneven surfaces. May climb ladders and work off of elevated dock area.

Physical requirements

• Must be able to move/traverse 90% of the day and remain in a stationary sitting/standing position at a desk while using a computer, keyboard, computer mouse and phone 10% of the day.
• This position moves or lifts items greater than 45lbs on a daily basis.
• Wear personal protective equipment such as lab coats, safety glasses, socks and closed toed shoes, gloves, facemasks.
• Bending, stooping and crouching.
• Climb up and down ladder.
• Able to manipulate small hand tools occasionally.

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®.

Come Make a Difference with Us. Sotera Health is driven by its mission, Safeguarding Global Health®. Along with our three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs® – we are a leading global provider of mission-critical end-to-end sterilization solutions and lab testing and advisory services for the healthcare industry.