Order Operations Manager

Ziff Davis; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Ookla, an Accenture company, seeks an Order Operations Manager to oversee the end-to-end order processing for all product lines across direct and indirect channels in the United States.

You will partner with Sales, Finance, Legal and Operations to enforce scalable processes that accelerate the order-to-revenue cycle, ensure high-quality CRM data, and manage onboarding and RFP workflows with a focus on revenue recognition.

Qualifications

• 5+ years in Sales Operations, Order Management, or Revenue Operations.
• Advanced CRM proficiency (Salesforce) and Quote-to-Cash/ERP experience.
• Strong knowledge of contracting frameworks and revenue recognition (ASC 606).

Responsibilities

• Oversee day-to-day order processing for all Ookla products across direct and indirect channels.
• Design and optimize workflows to accelerate order-to-revenue and ensure data quality in CRM.
• Collaborate with Sales, Finance, Legal and Operations to enforce contracting standards.
• Manage vendor onboarding, RFP data and ensure revenue-aligned contracting.

Skills

Sales Operations

Order Management

Salesforce

Quote-to-Cash

Revenue Recognition

Process Design

Cross-functional Collaboration

Tools

ERP software

Job description

Description

The Opportunity:

Ookla is seeking a highly organized, process-driven, and commercially-minded Order Operations Manager to oversee the day-to-day order operations for all products across our direct and indirect sales channels.

In this role, you will be the critical link between Sales, Finance, Legal, and Operations. You will establish and enforce scalable processes that accelerate our order-to-revenue cycle, ensuring high-quality CRM data, driving contract compliance, and managing crucial customer onboarding and RFP workflows. The ideal candidate is fully versed in revenue recognition principles and contracting nuances, acting as a strategic partner to maximize revenue efficiency.

Key Responsibilities

Order Operations & Process Efficiency

• Manage Day-to-Day Operations: Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers).
• Accelerate Order-to-Revenue: Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition.
• Sales Accountability: Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards.

Deal & Document Management

• Intake & Onboarding: Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation.
• RFP Management: Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data.
• Contracting & Revenue Alignment: Serve as the subject matter expert on how deal structures impact revenue. Work closely with Legal and Finance to ensure all contracts align with standard revenue recognition guidelines (e.g., ASC 606), and legal requirements.

Job Qualifications

• Background: 5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment.
• System Expertise: Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software.
• Financial Literacy: Strong foundational knowledge of contracting frameworks and revenue recognition principles.
• Process Architecture: Proven track record of building and scaling operational processes from scratch.
• Assertive Collaboration: Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards.
• Detail-Oriented & Analytical: Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed.

About

Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.

Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.

About Accenture

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.

Compensation Range

Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $85,000 to $110,000 annually. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.