Site Reliability Engineer

Fideo Intelligence; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

Ookla is seeking a Site Reliability Engineer to join our Platform and SRE team. You will build, maintain, and operate a massive-scale global infrastructure used by hundreds of millions of users.

Focus areas include performance, scalability, reliability, observability, and security across cloud, container, and serverless ecosystems. You will collaborate with software and data teams, improve deployment pipelines, and provide operational guidance while supporting on-call duties in a 24x7

Qualifications

• 4+ years Systems/Platform engineering experience.
• Experience building globally-distributed systems.
• Strong security practices knowledge.
• IaC: Terraform, CloudFormation.
• Git/GitHub for source control.
• Config management: Chef or Ansible.
• Container architectures: Docker/Kubernetes.
• Proficiency in languages: Typescript, Go, Python, PHP, Ruby, Java.
• Experience with AWS and other cloud platforms.
• SQL and query performance analysis.
• Able to learn new technologies in a fast-changing environment.
• Strong communication and time management skills.

Responsibilities

• Maintain distributed global cloud infrastructure supporting billions of requests daily.
• Manage transactional databases: MySQL, PostgreSQL, RDS/Aurora.
• Support NoSQL stores like DynamoDB and MongoDB.
• Build data streams with Kinesis or Kafka.
• Support Spark-based big data toolchains.
• Provide 24x7 on-call production support.
• Offer architectural and operational guidance to engineers.
• Support software and data teams with best practices.
• Oversee security programs: patching, IDS/IPS, pen-testing.
• Assist deployment pipelines from dev to prod.
• Provide monitoring and observability tooling guidance.
• Help development teams troubleshoot issues.

Skills

Systems engineering

Global scalability

Security practices

SQL queries

Programming languages

Cloud platforms

AWS

Query performance

Learning new tech

Communication

Time management

Tools

Terraform

CloudFormation

Git/GitHub

Chef/Ansible

Docker

Kubernetes

Job description

Description

Site Reliability Engineer

The Opportunity

We are looking for a highly capable engineer to join our Platform and Site Reliability engineering team. You will be responsible for building, maintaining and operating the infrastructure platform on which all Ookla services are built. In this role, you will build, maintain, and support a massive-scale dynamic infrastructure that is relied on by hundreds of millions of users around the world. You will obsess over systems performance, scalability, reliability, observability, and security. Most importantly, you will help deliver critical application functionality and help make the internet experience better for our users to help us achieve our goal of better connectivity for all.

We are committed to providing you a flexible work environment where individuality, fun, and talent are all valued equally. If you consider yourself innovative, adept at collaboration, and you care deeply about the work you do, we want to talk!

Key Responsibilities

• Maintaining a distributed, global ecosystem of thousands of cloud instances, containerized workflows, serverless applications, Linux servers, and associated infrastructure supporting billions of requests daily.
• Maintaining transactional database infrastructure using MySQL, PostgreSQL, and managed services such as RDS/Aurora.
• Supporting the use of NoSQL data storage engines such as DynamoDb and MongoDB.
• Building and supporting data stream processing with Kinesis or Kafka.
• Supporting data engineering and big data toolchains such as Spark.
• Supporting production systems in a 24x7x365 environment, including on-call responsibilities.
• Providing architectural and operational support to software engineers in a wide variety of focus areas.
• Support software and data engineering teams and guiding operational best practices.
• Implementation and oversight of security programs including vulnerability remediation, patch management, IDS/IPS, penetration testing, and interfacing with our corporate InfoSec team.
• Supporting the development to production code deploy pipeline for a range of production applications.
• Providing the tooling and guidance for the software and data engineering team to implement our monitoring and observability best practices.
• Assisting development teams with troubleshooting.

Job Qualifications

We are looking for the right person, not the exact list of requirements. If you believe your life experience has prepared you for similar challenges, we’d like to hear from you.

• 4+ Years Systems/Platform engineering experience
• Experience building globally-distributed systems
• Strong understanding of security best practices
• Infrastructure as Code: Terraform, Cloudformation
• Branching and Merge based Source Code Configuration Management: Git, Github
• Configuration management systems such as Chef or Ansible
• Container-based architectures including Docker, Kubernetes
• Proficiency in one or more high level programming languages such as Typescript, Go, Python, PHP, Ruby, Java, etc.
• Experience with AWS and other Cloud infrastructure platforms
• Comfort writing SQL queries and analyzing query performance
• Comfortable learning and working with new technologies in an ever-changing environment
• Strong verbal and written communication skills
• Strong time management skills and a self-driven work ethic

About

Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.

Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.

About Accenture

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.

Compensation Range

Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $90,000 - $100,000. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.