Order Manager

Colonial Group; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Look Company is seeking an Order Manager to oversee customer orders from kickoff through production, ensuring on-time delivery and top-quality results.

You will coordinate with customers, sales, production and operations, monitor order lists, verify inventory, and keep stakeholders informed on project status while balancing multiple priorities in a dynamic in‑office environment.

Qualifications

• Manufacturing, production, signage, visual branding, printing, or related industry experience is preferred.
• Strong customer service, administrative, and project coordination experience, including order processing, scheduling, intake management, data entry, and managing multiple orders, projects, and customer requests in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.
• Experience working with CRM platforms, ERP systems, and other business applications.
• Excellent written and verbal communication skills, with the ability to proactively engage customers, vendors, and internal stakeholders, build collaborative relationships, and drive projects forward through effective follow-up and accountability.
• Strong organizational, time management, and problem-solving skills, with the ability to work independently, take initiative, adapt to changing priorities, and maintain ownership of outcomes in a dynamic environment.
• Willingness to work in an in‑office environment and maintain a flexible schedule based on business needs.

Responsibilities

• Oversee customer orders from kickoff through production.
• Coordinate between customers, sales, production, and operations teams to deliver results on time and with high quality.
• Monitor open order lists, verify inventory, coordinate schedules, and proactively communicate with customers and internal teams regarding order status and project updates.

Skills

Customer service

Administrative

Project coordination

Communication

Time management

Problem-solving

Tools

Microsoft Office Suite

Excel

PowerPoint

CRM platforms

ERP systems

Job description

At The Look Company, we bring brands to life. We partner with leading sports, events, and retail organizations around the world to create award-winning graphics, innovative display solutions, and unforgettable brand experiences. Through our state-of-the‑art production facilities, cutting‑edge technology, and global network of experts, we deliver projects of every size, anywhere.

We’re looking for a highly organized and driven Order Manager to oversee customer orders from kickoff through production. This is a critical role that ensures seamless coordination between customers, sales, production, and operations teams to deliver exceptional results on time and with the highest level of quality.

A typical day includes monitoring open order lists, verifying inventory, coordinating schedules, and proactively communicating with customers and internal teams regarding order status and project updates. If you enjoy solving problems, managing multiple priorities, keeping projects moving forward, we’d love to meet you.

The Ideal Candidate Will Have:

• Manufacturing, production, signage, visual branding, printing, or related industry experience is preferred.
• Strong customer service, administrative, and project coordination experience, including order processing, scheduling, intake management, data entry, and managing multiple orders, projects, and customer requests in a fast-paced environment.
• Proficiency in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.
• Experience working with CRM platforms, ERP systems, and other business applications.
• Excellent written and verbal communication skills, with the ability to proactively engage customers, vendors, and internal stakeholders, build collaborative relationships, and drive projects forward through effective follow-up and accountability.
• Strong organizational, time management, and problem-solving skills, with the ability to work independently, take initiative, adapt to changing priorities, and maintain ownership of outcomes in a dynamic environment.
• Willingness to work in an in‑office environment and maintain a flexible schedule based on business needs.

Benefits and Compensation:

The Look Company offers a comprehensive benefit package that includes multiple plan choices for medical and dental and low employee premium cost share for both employees and dependents. Vision, 401(k) with employer match, employer paid life insurance, vol additional life insurance for employees and dependents, vol long term disability, PTO, and paid holiday.

The Look Company is an equal opportunity employer.