Order Management Specialist (Instrument & Valve Services)

Equipment & Controls, Inc.; West Virginia; On-site; USD 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a detail-oriented Project Coordinator to join their Instrument & Valve Services team. This role involves processing customer orders, tracking product availability, and ensuring timely communication with clients. The ideal candidate will thrive in a collaborative environment, possess strong project coordination skills, and be committed to delivering exceptional customer service. With a focus on excellence, this company provides a supportive atmosphere for professional growth and success, offering competitive salaries and comprehensive benefits, including a 401(k) plan with company matching. If you are passionate about making a difference in a dynamic industry, this opportunity is for you.

Benefits

401(k) with company match

Profit sharing

Excellent training

Top-notch work equipment

Qualifications

• Bachelor's Degree preferred or 2 years of experience in project coordination.
• Strong communication skills and ability to coordinate multiple tasks.

Responsibilities

• Process and monitor customer orders and invoices accurately.
• Coordinate with departments and suppliers for timely shipments.

Skills

Project Coordination

Customer Service

Communication Skills

Team Collaboration

Microsoft Office

Education

Bachelor's Degree

2 years experience in project coordination

Tools

Internal Business System

Microsoft Office

Job description

Description

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department:

Instrument & Valve Services

Location:

Lawrence, PA

Essential Duties and Responsibilities:

• Process and monitor customer orders and invoices in a timely and accurate manner
• Track changes in product lead times and availability
• Work collaboratively with service coordinators and supervisors to ensure jobs are scheduled
• Reconcile proposal documents against customer purchase orders (scope, price, terms, schedule).
• Set up of internal business systems (resources, invoice schedule, etc.).
• Implement customer satisfaction processes and communicate with customers as necessary.
• Coordinate with other departments and external suppliers to ensure customer shipments are delivered on time.

Requirements

The Ideal Candidate:

• Will possess a Bachelor's Degree, preferred, or a minimum of 2 years of experience in project coordination or customer service environment.
• Will have the ability to coordinate multiple tasks simultaneously.
• Will have the ability to work on a team including the gathering and disseminating of detailed information.
• Will provide excellent oral and written communications.
• Will possess desire for continual training and education.
• Will have a strong work ethic.
• Will have the skill to develop strong working relationships with both internal and external customers.
• Will have high computer application literacy including Microsoft Office, and the ability to learn our internal business system.

Core Competencies:

• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourages collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.

Additional Details:

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability